Customer Success Manager

Location: Lodi

Must speak Italian and English at a fluent level.
High-level Spanish is a strong advantage.

* Please send your resume in English

Accelerate Your Career in Cybersecurity
As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities. At Pentera, you will be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the limits of security testing.
With over 400 team members and 1,300+ customers in more than 60 countries, Pentera is a growing company supported by top investors like Insight Partners, K1, and The Blackstone Group.
If you are looking to grow your skills, make a difference, and be part of an innovative team, Pentera is the place for you.

About the role:

We’re looking for an experienced Customer Success Manager based in Italy to manage and grow relationships with customers across the Iberia region.
In this role, you’ll act as a trusted advisor to your accounts, helping customers maximize the value of Pentera’s solutions while identifying opportunities for growth. This position combines technical understanding, commercial awareness, and a strong focus on delivering an outstanding customer experience.

Responsibilities:
Operate as the primary point of contact for your portfolio of accounts
Build strong relationships with key stakeholders and maintain regular engagement (remote and onsite)
Represent customer needs internally and ensure expectations are met
Identify expansion opportunities and support renewal processes
Take ownership of commercial activities within assigned accounts
Develop a strong understanding of Pentera’s product and use cases
Collaborate closely with Sales to support opportunities while maintaining high customer engagement
Track account metrics and maintain accurate customer data in the CRM
Travel for onsite meetings and business reviews as needed (30-40%)

Requirements:
3+ years of experience as a Customer Success Manager in a global organization
Experience in the cybersecurity industry (startup experience is an advantage)
Experience managing renewals and account growth
Ability to communicate and build relationships with stakeholders at all levels, including executives
Strong analytical and problem-solving skills. Highly organized, with the ability to manage multiple priorities
Self-motivated and collaborative
Fluent Italian and English. High-level Spanish is a strong advantage.

We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome candidates from all backgrounds to join us!