Customer Service Representative

Location: Bussolengo

We offer an interesting opportunity to join our  Customer service  team, based in Bussolengo (VR) as  Customer Service Representative,  reporting to the Customer service coordinator on a  full-time contingent contract of 1 year.

You will manager all orders (Domestic and International), dealing with workshop requests, making and receiving calls, assisting the sales team, and responding to customers’ enquiries/requests and dealing with complaints in a timely manner.
You will deal with other company departments and international colleagues.
In Italy, you will mainly deals with the Sales Team, Sales Operations, Customer Care, and the Tender Department. Internationally, it deals with the Sales Team and Customer Service Department.

What will your contribution be?
To implement and support all administrative procedures (documents/invoicing processes) as well as contributing with new ideas to make improvements.
To effectively carry out the procedures to guarantee a satisfactory Time to Market.
To guarantee, within their area, the full application of compliance guidelines handed down by corporate as well as the Italian law (231/2001).
To ensure accounting consistency according to applicable guidelines.

What are we looking for?
High school diploma or master’s degree

Experience with tasks related to customer service.
Excellent English written and spoken required
Other languages are appreciated
Good use of all Office programs, especially Excel.

What soft should you have?
Accountability
Problem solving
Communication skills
Team working
Attention to details

What do we offer?
This is a full-time job
The contract is a contingent contract of 1 year
Salary package range: 30.000/32.000
Working hours 8:30/17:30 Monday to Thursday. 8:30/16:30 on Friday
Canteen

* The package will be evaluated based on the experience of the person