Travel Customer Representative

Location: Bresso

We are looking for a Travel Customer Representative to assist clients throughout their travel journey — from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.
Responsibilities

Assist clients via email, phone, and messaging platforms with general travel questions and guidance
Help confirm reservations, review itineraries, and support minor changes or requests
Provide clear information about destinations, documentation, and travel policies
Follow up with travelers before departure to ensure they are prepared
Escalate complex issues to the appropriate team while maintaining a positive client experience

Qualifications

Friendly and patient communicator who enjoys helping people
Customer service experience preferred (any industry welcome)
Organized and dependable with good attention to detail
Comfortable using online tools, apps, and communication platforms
Interest in travel and creating positive client experiences

Benefits

Remote position with flexible schedule
Step-by-step training and ongoing guidance
Opportunities to grow within the travel industry
Access to travel perks and industry rates
Supportive team environment and collaborative culture

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