Customer Support Mandarin Speaker

Location: Finale Ligure

Finale Ligure, Province of Savona, Italy

About the job Customer Support Mandarin Speaker
We are looking for a detail-oriented and customer-focused  Mandarin-speaking Customer Support Executive  to join our team. This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, and is committed to delivering high-quality service.

Location:

On-site
Visa Support:
Provided

Employment Type:

Full-time

What You’ll Do

Handle and support Sales Executives’ requests while resolving customer issues efficiently

Ensure all processes align with pricing guidelines, company policies, and regulations

Verify sales information on every interaction to ensure accuracy and compliance

Manage and resolve first-level sales escalations

Follow up daily on unresolved cases until full resolution

Deliver professional and high-quality support to external customers

Create a positive, customer-friendly experience through effective communication

Provide timely, accurate assistance while maintaining integrity and adherence to SOPs

What We’re Looking For

Fluent in  Mandarin  and good command of English

Strong verbal and written communication skills

Detail-oriented with strong problem-solving ability

Ability to handle pressure and manage multiple cases simultaneously

Customer-first mindset with a professional attitude

Prior experience in customer support or sales support is a plus (not mandatory)

What We Offer

Competitive salary package

Full visa and relocation support

Career growth in an international environment

Structured training and onboarding

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