Cards Manager Operations

Location: Montà

Overview  In this role you lead the daily operations of ING's payment card products across their lifecycle, coordinating issuance, activation, maintenance, disputes, and related activities. You will drive risk controls, data-driven improvements, and cross-functional collaboration with Product, IT, Risk, Compliance, and external providers. Your work supports high-quality service, timely processing, and robust governance in a complex card operations environment. This is an opportunity to shape how card operations scale, remain compliant, and deliver reliable customer experiences in a dynamic banking setting.
Retribuzione / Benefits   Flexible Lavoro da remoto
Competitive base salaries and performance-based bonuses
Meal vouchers and corporate restaurant and bar
Health insurance and Accident insurance
Pension fund and welfare plan
Training and development opportunities
Responsabilità   Lead day-to-day card operations across debit, credit, prepaid and business cards
Coordinate issuance, activation, maintenance, blocking, replacement, disputes, chargebacks and customer requests
Oversee controls, reconciliations, service requests, exception handling and remediation of data/processing gaps
Monitor service quality, volumes, incidents and performance; translate data into management reporting and actions
Collaborate with Product, IT, Risk, Compliance, Anti-Fraud and other Ops teams on process changes and regulatory initiatives
Manage relationships with external providers and processors; monitor SLAs/KPIs and continuity requirements
Provide people leadership; set priorities and support development of the Cards Operations team
Ensure operations are accurate, compliant with procedures, regulations and customer protection standards
Own operational risk and control framework; ensure controls are performed and improved when gaps arise
Act as main contact for card topics in projects, audits, risk assessments and governance forums
Drive root-cause analysis and sustainable remediation of incidents and defects
Sponsor simplification, automation and data-driven improvements with fallback and business continuity in mind
Oversee outsourced activities and third parties including governance, information security and exit-readiness
Promote customer-focused, collaborative, accountable working aligned with ING values
Ensure effective incident management and escalation when needed
Requisiti fondamentali   5+ years in cards, payments or banking ops with coordination or people-management
Ability to manage critical situations with sound decision-making
Degree in Economics, Finance, Business Administration, Engineering, Law or comparable field
Fluent Italian and good English proficiency
Strong knowledge of payment-card operations, end-to-end lifecycle, disputes, chargebacks, fraud processes, risk, controls and third-party governance
Knowledge of card-processing and banking platforms; experience with reporting and data-visualisation tools is advantageous
Strong leadership, stakeholder-management and communication across Operations, Product, IT and control functions
Data-driven mindset, structured problem solving and turning evidence into decisions
Ability to manage critical situations with ownership and escalation
leadership
stakeholder-management
communication
payment-card operations
end-to-end card lifecycle
disputes and chargebacks