Operation Manager

Location: Augusta

Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper-upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four- and five-star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton.  

Job description  Ensure seamless daily operations across key departments (Rooms Division, Food & Beverage, Maintenance, Guest Services), upholding Mangia’s brand standards and delivering exceptional guest experiences in line with international luxury hospitality expectations.

Key Responsibilities:

Coordinate daily operational activities, optimizing workflows and resource allocation  Monitor service, quality, and efficiency KPIs, implementing corrective actions where needed  Support the General Manager in strategic planning and achieving performance targets  Lead department teams, fostering motivation, accountability, and continuous development  Manage VIP guest relations and resolve issues with a proactive, solution-oriented approach  Ensure compliance with safety, hygiene, and sustainability regulations  Collaborate with HR on onboarding, performance reviews, and staff development  Maintain high standards of service delivery across all touchpoints of the guest journey  Contribute to brand consistency and operational excellence through cross-departmental coordination  Requirements:  Minimum 3 years of experience in operational roles within upscale or luxury hospitality  Strong leadership skills with a collaborative and results-driven mindset  In-depth knowledge of Rooms and F&B operations;

management background preferred  Fluent in English; additional languages are a plus  Familiarity with PMS systems, reporting tools, and digital platforms  Ability to work under pressure and adapt to dynamic environments  Excellent communication and interpersonal skills, with a guest-centric approach

What We Offer:

Type of contract annual, seasonal  Accommodation available  Meals provided  Career growth opportunities within the company  Dynamic and collaborative work environment  Ongoing training and access to professional development courses