User Experience Researcher; Bangkok

Position: User Experience Researcher (Bangkok-based, Relocation provided)
Location: Via Milano

User Experience Researcher (Bangkok-based, Relocation provided)
Join to apply for the User Experience Researcher (Bangkok-based, Relocation provided) role  Agoda, we bridge the world through travel. Our story began in 2005 when two lifelong friends and entrepreneurs launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings (NASDAQ: BKNG), with a diverse team from 90 countries, working together in offices around the globe.

Every day, we connect people to destinations and experiences across millions of hotels, flights, and other travel products worldwide. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. The online travel industry is dynamic and competitive; our aim is to deliver compelling designs that create a world-class customer experience.

You will play a key role in defining the future of products that reach millions of customers in a startup-like environment. Work in the heart of Asia, live in one of the most beautiful and visited cities, and receive a generous relocation package to Bangkok.

Qualifications Master’s degree or equivalent experience in Computer Science, Human‑Computer Interaction, Information Science, Psychology, Social Science, or related field7+ years of relevant experience in consumer‑facing business domains

Comfortable with planning, scoping, conducting, analyzing and communicating research

Experience with qualitative and user‑centered design methods (interviews, diary studies, direct observation, think‑aloud usability testing, etc.)Experience with quantitative research (metrics, survey design, response effects, sampling, crosstabs, and statistical concepts)
Experience evaluating, negotiating, and working with external research vendors

Ability to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data Demonstrates critical thinking beyond business requests

Great storyteller and communicator, fluent to business people, designers, engineers, and other stakeholders (English)
Enjoys collaborative work in a dynamic, data‑driven and creative environment

Responsibilities

Demonstrates critical thinking beyond explicit business requests

Functions independently in all operational research tasks

Leads core end‑to‑end research activities, including driving research objectives, hypotheses, methodology, execution, analysis, and communication

Good judgement when evaluating research opportunities, importance, urgency, and impact for the team Ability to reasonably challenge details of research requests and propose solid research solutions

Strong project execution with existing skills while constantly expanding breadth and depth of abilities

Knowledge of approaches for both quantitative and qualitative research, effectively triangulating findings, methods, and theories with others

Application of tools and inspection methods to quantify the value and efficiency of research

Ability to adopt and adapt well‑established methods according to product/project situations, and innovate new methods in collaboration with more senior researchers

Knowledge of or ability to quickly learn key software tools common in the field (e.g. for surveys, diary studies, analysis)
Knowledge of data compliance and ethics in all activities

Drives cross‑discipline/department collaboration via research insights and activities

Collaborates efficiently with other researchers and other disciplines, with clear commitments in case of shared ownership

Demonstrates excellent communication skills; tailors communication style for different audiences, concise and to the point, open to taking input and feedback

Contributes to the research community in one or more ways—sharing work/methodologies, coaching and/or mentoring other core or junior researchers, screening of research candidates

Discover More About Working At Agoda Agoda Careers (Use the "Apply for this Job" box below). Facebook    Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

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