IT Support Engineer - End-User & Workstation Services | Space

Position: IT Support Engineer - End-User & Workstation Services | Space Sector
Location: Albano Laziale

WHO WE AREEtinars is a values-focused company with multi-year experience, specialised in the recruitment of professionals for niche markets - managing the full-life cycle of specialist and executive-level hires.

At Etinars, we genuinely care about who you are and what you need.

We place great emphasis on fostering robust, enduring connections built upon trust and transparency.

Our approach ensures a swift journey, leading you hand in hand towards signing your next career step.

WHAT WE ARE LOOKING FORIT Support Engineer | Space & European Programmes Join our client’s international team in Rome (Anagnina Area), supporting key IT activities within programmes linked to European institutions and the space sector. The organisation operates in highly structured and mission-critical environments, delivering services and operational support across complex international projects. The company is a long-standing partner of space institutions, delivering solutions for Earth Observation, scientific data platforms, and operational digital environments.

We are looking for a motivated IT Support Engineer/ICT Specialist with at least 2 years of experience directly supporting users and performing hands-on technical activities, eager to strengthen their career in a dynamic, international, and service-oriented environment.

A B2 level of English is required.

For this role, candidates living far from the work location must be willing to relocate to the area of our client’s office in Italy (Rome), unless they are able to commute regularly.

YOUR TASKSIn this role, you will support end-user services, infrastructure operations and IT service delivery, ensuring continuity, responsiveness and quality across supported environments.

Your responsibilities will include:

Taking ownership of raised incidents and service requests via the ticketing system, ensuring that requests are fulfilled within the agreed SLA or that incidents are resolved as quickly as possible to restore nominal service levels.

Providing 2nd and 3rd line support (on-site and remote) to end-users in Europe regarding standard and non-standard service requests or incidents related to end-user computing devices (laptops, mobiles, tablets), user workstations (monitors, keyboards, mice, headsets, docking stations, and other peripherals), video-conferencing equipment, printers, and other front- and backend services.

Documenting identified solutions and updating the Knowledge Database.

Initiating proactive actions to prevent incidents from recurring.

Working with Problem Management to document root causes and, together with SMEs around the affected services, contributing to potential solutions to recurring problems.

Recommending changes related to process improvements, standardisation, and other relevant enhancements to prevent recurrences.

Providing technical information and support on the evaluation, installation, acquisition, and use of services, independently or in collaboration with SMEs and 3rd party vendors.

Assisting in the standardisation of IT processes across European locations and documenting IT procedures, as well as creating knowledge base articles for both the internal IT team and end-users.

Suggesting and driving IT service automation and workflow improvements.

Supporting Asset Lifecycle Management, including assisting with the purchase of hardware, software, and accessories, tracking deliveries, inspecting received equipment, executing regular tool-supported inventory for the relevant offices, and handling EOL disposal in line with policies and procedures.

Preparing and deploying end-user devices, workstations, and peripherals.

Preparing, configuring, and deploying video-conferencing equipment, independently or with support from the team.

Contributing to ICT Projects by supporting the design, implementation, and initial operational support of project deliverables within the scope of expertise.

Maintaining professional and technical knowledge through continuous market review, training, workshops, and professional publications.

Reporting status, raising issues proactively, and contributing to the overall team effort as needed.

YOUR SKILLS AND EXPERIENCE Minimum…