Digital Platform & Customer Experience Manager

Location: Bardi

Who is BTO Research?
BTO Research is a consulting firm, part of the Relatech Group, supporting clients in innovative projects for over 15 years with a customized approach to market challenges. Founded in 2008, we combine consulting experience with research and innovation. Our team of over 300 professionals across four countries delivers expertise in Project Management, Digital Transformation, Change Management, Cybersecurity, and Digital Marketing. We value excellence and foster an environment where people grow together through cross‑skill collaboration.
Digital Platform & Customer Experience Manager

Location:

Hybrid in Luxembourg. We support a leading international premium consumer brand in the evolution of a global digital customer engagement initiative.
Responsibilities     Coordinate the evolution and continuous improvement of the digital platform.
Manage cross‑functional activities involving marketing, IT, governance teams, and external partners.
Support roadmap planning, prioritization, and operational delivery.
Ensure alignment between business needs and platform capabilities.
Coordinate stakeholders across global and local teams.
Facilitate workshops, governance meetings, and decision‑making processes.
Monitor risks, dependencies, timelines, and project progress.
Support integrations related to customer engagement, eCommerce, and local systems.
Contribute to platform adoption and continuous improvement initiatives.
Collaborate with technical teams and external agencies supporting platform development.
Requirements     Minimum 5 years of experience in digital platform coordination, digital product management, project/program management, or customer experience initiatives.
Proven experience managing complex cross‑functional initiatives involving business, marketing, IT, and external partners.
Solid background in digital transformation programs and customer‑facing digital ecosystems.
Experience working within international and matrix organizations, coordinating both global and local stakeholders.
Hands‑on experience supporting roadmap planning, prioritization, governance, and operational delivery.
Previous exposure to customer engagement platforms, eCommerce integrations, CRM, or omnichannel digital initiatives.
Experience collaborating with external vendors, agencies, and technology partners.
Previous experience in FMCG, retail, luxury, consumer goods, or consulting environments is considered a strong plus.
Fluent English is mandatory. French and/or Italian are considered a plus.
Nice to Have     Excellent stakeholder management and communication skills across different seniority levels.
Ability to facilitate alignment between business and technology teams.
Strong ownership mindset with a proactive and solution‑oriented attitude.

What We Offer     A dynamic, young, and fast‑growing environment.
Flexible thinking and working approaches.
Hands‑on experience in a stimulating, project‑based context.
Opportunities to learn from industry professionals.
On‑the‑job training and more.
The chance to work on real projects with tangible impact.
Inclusion & Equal Opportunity   We believe in people, diversity, and meritocracy. Our recruitment processes are open to everyone—regardless of gender, ethnicity, orientation, or ability. Talent is a matter of energy, not labels.

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