Digital Platform & Customer Experience Manager

Location: Sant'Ambrogio di Torino

Who is BTO Research?

BTO Research is a  consulting firm  , part of the  Relatech Group  , that has been supporting its clients in  innovative projects  for over 15 years, ensuring a customized approach to meet market challenges.
Founded in 2008, we have gathered and enhanced the historical experience of consulting to which we have added two key elements:  research  and  innovation  .
This journey has led us to a team of over 300 professionals across four countries, with numerous projects and the most cutting-edge knowledge in  Project Management  ,  Digital Transformation  ,  Change Management  ,  Cybersecurity  and  Digital Marketing  .
We are supporting a leading international premium consumer brand in the evolution of a global digital customer engagement initiative focused on enhancing brand experience and consumer interaction across multiple markets.
To support the initiative, we are looking for a Digital Platform & Customer Experience Manager able to coordinate complex cross-functional activities involving marketing, digital platforms, technology partners, and governance stakeholders in an international environment.

Coordinate the evolution and continuous improvement of the digital platform
Manage cross-functional activities involving marketing, IT, governance teams, and external partners
Support roadmap planning, prioritization, and operational delivery
Monitor risks, dependencies, timelines, and project progress
Support integrations related to customer engagement, eCommerce, and local systems
Collaborate with technical teams and external agencies supporting platform development

Minimum 5 years of experience in digital platform coordination, digital product management, project/program management, or customer experience initiatives
Proven experience managing complex cross-functional initiatives involving business, marketing, IT, and external partners
Solid background in digital transformation programs and customer-facing digital ecosystems
Hands-on experience supporting roadmap planning, prioritization, governance, and operational delivery
Previous exposure to customer engagement platforms, eCommerce integrations, CRM, or omnichannel digital initiatives
Previous experience in FMCG, retail, luxury, consumer goods, or consulting environments is considered a strong plus
Fluent English is mandatory
French and/or Italian are considered a plus

Excellent stakeholder management and communication skills across different seniority levels
Where:
Hybrid/Luxembourg

Flexible thinking and working approaches
Hands-on experience in a stimulating, project-based context
On-the-job training (and more)
The chance to work on real projects with tangible impact
The chance to work on real projects with tangible impact

For us, talent is a matter of energy, not labels.