BA IT Customer Relationship Center

Position: BA IT - (Customer Relationship Center)
Location: Turbigo

Job Description
You will join our team dedicated to the Customer Relationship Center, supporting business transformation and digitalization projects in an international context.
Responsibilities

Deliver requirements documentation for CRC-related projects
Write and refine user stories and epics for development teams
Prepare configuration guidelines for system implementation
Support development and testing phases, ensuring requirements are met
Collaborate with business partners and IT teams to translate business needs into application requirements
Identify gaps in existing functionalities and propose improvements
Ensure security and compliance requirements are considered in solution design
Provide training and documentation to end users and support teams

Profile

5-7 years of relevant experience as a Business Analyst, preferably in international projects
Experience in requirements gathering, documentation, and process improvement
Experience in Customer Relationship Center

Experience with configuration guidelines and supporting development/testing phases
Experience in business transformation or digitalization projects

Experience with technical teams and understanding of IT landscape
Bachelor’s degree in Business, Information Systems, or equivalent
English and Italian fluent
Strong communication skills
Strong analytical and problem-solving skills
Strong organizational skills
Adaptability in multicultural environments

Experience with generative AI tools is a plus

What We Offer

An international community bringing together 110+ different nationalities
An environment where trust has a central place: 70% of our key leaders started their careers at the first level of responsibilities
A robust training system with our internal Academy and 250+ available modules
A vibrant workplace that frequently gathers for internal events (after works, team buildings, etc.)
At Mantu, sustainability is part of everything we do. You’ll have the opportunity to turn your ideas into action and make a tangible impact. Every day, our teams bring our ESG commitments to life, from reducing our footprint to driving positive change within our communities. Through our WeCare Together program, you’ll be empowered to design and lead projects that create real social or environmental impact, with the company’s full support.

Equal Opportunity Statement
Amaris is proud to be an equal-opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.
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