Social Media and Customer Success Specialist - Freelance

Location: Assago

Up Surge On  is a Med Tech company founded by surgeons with the mission of making surgical excellence accessible worldwide. We design and manufacture high-fidelity physical surgical simulators and develop digital solutions used by surgeons, hospitals, universities and Med Tech companies to train technical skills, improve patient safety and reduce healthcare costs. Our work sits at the intersection of medicine, engineering, manufacturing and quality.

We operate with in-house production, a strong focus on reliability and traceability, and a growing international footprint.
Posizione   

The Role   We're looking for a  Social Media Manager & Customer Success Specialist   who thrives at the crossroads of storytelling and human connection. You'll be the voice of Upsurgeon online and the first point of trust for our users — two roles that, in our world, are deeply linked. This is a  smart working position  : results-oriented, fully flexible on where and when you work, with a team that communicates asynchronously and meets with intention.
What You'll Do   Social Media    Manage and grow Upsurge's presence across Linked In, Instagram, and other relevant platforms
Create and schedule content — posts, carousels, short videos, stories — that speaks to healthcare professionals with credibility and personality
Build and execute a monthly editorial calendar aligned with product launches, campaigns, and community moments
Monitor trends in the healthcare/medtech space and turn them into timely, relevant content
Track performance metrics and continuously optimize for reach, engagement, and conversion
Collaborate with the team to ensure accuracy and brand communication consistency
Customer Success    Be the primary point of contact for Upsurge's clients
Guide new customers through the platform with clarity and patience
Identify friction points in the user journey and advocate internally for improvements
Collect and systematize user feedback to inform product and content decisions
Requisiti   What We're Looking For    2+ years of experience in social media management, content creation, or customer success (ideally both)
Excellent written communication in Italian and/or English — clear, warm, and professional
Comfort working with a professional or regulated audience (healthcare experience is a plus, not a must)
Self‑directed: you manage your own time, hit your commitments, and don't need hand‑hanging
Data‑literate: you can read a dashboard, spot a trend, and act on it
Empathetic by nature — you genuinely enjoy helping people and it shows
Altre informazioni   Nice to Have    

Experience with tools like Hub Spot, Canva, or similar
Basic video editing skills
Background in or passion for the healthcare
Familiarity with community building or B2B customer success

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