CRM Specialist

Location: Turbigo

Overview
Recordati is a global pharmaceutical company with over 4,500 employees and turnover of over Euro 2bn. We are a group of like-minded, passionate individuals who go to extraordinary lengths for our patients, customers, partners, investors and the people across the globe we serve. We develop and commercialise medicines to serve people living with common diseases, as well as those living with some of the rarest, in around 150 countries.

We believe that health and the opportunity to live life to the fullest is a right, not a privilege. We aim to reimagine tomorrow with new ideas, technologies and innovations to fight diseases. Recordati. Unlocking the full potential of life.
Job Purpose
We are looking for someone who can contribute to the implementation, evolution, and maintenance of the systems that make up the Commercial & Marketing IT-ecosystem.

Key Responsibilities

The role will be directly involved in application maintenance, both through ticket and incident management activities and through supporting and training of end-users.
As an integral part of a structured team, the new hire will contribute to the design and document the IT procedures.
Collaborate with CRM Local Admin and business stakeholders to ensure alignment with data governance standards and prevent data quality issues.
Properly configure the CRM system in line with full knowledge and awareness of its functionalities and integrations, a clear understanding of business requirements, and adherence to shared best practices.
Contribute, in collaboration with the team, to the continuous and proper updating of the Admin User Guide, the data dictionary, and all documentation required to ensure the correct global management and maintenance of the CRM.

Required Education
Bachelor’s degree in computer science / information technology.
Required Skills And Experience

At least 3 years of experience with CRM platforms and related technologies, including database management, and data analysis tools.
Knowledge of the CRM Business Processes in Pharma market;
Solid understanding of business processes is essential to independently and critically manage demand phases and the definition of requirements.
Project Management experience, with focus on use-cases definition, UAT execution and results reporting, go-live planning based on impacts analysis and cut-over activities definition.
Knowledge of  or Veeva-Vault is a plus.
Strong analytical and problem solving skills, ideally with a genuine ability to think outside the box.
Attitude to work in team to achieve company goals.
Excellent interpersonal and communication skills.

Required Languages

Fluency in English

We believe in people and are committed to creating a diverse environment and cultivating a culture of inclusion. We strive to continually lead with our values and beliefs, enabling our employees to bring their whole selves to work and develop their potential.
We are proud to be an equal opportunity employer. We recruit, develop and reward without regard to, amongst others, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental ability, race, ethnicity, political or religious belief.
If you are looking to join a company where you can try new things, speak openly, and be bold, we invite you to apply today.
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