Technical Support Specialist

Location: Breganze

Technical Support Engineer

Location:

Breganze, Italy

About us:

Infosys is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same:
Everyone deserves a chance to grow!

Responsibilities
Application and OS Maintenance:
Provide maintenance and support services for applications and operating systems, either directly to users or through service delivery functions
Diagnostic Troubleshooting:
Gather extensive diagnostic information, analyze problems, and resolve issues related to end-user computing (EUC) devices
Incident and Problem Management:
Investigate and resolve incidents and problems affecting EUC devices, peripherals, and installed software
Performance Monitoring:
Monitor and address performance-related issues
User Training and Advice:
Provide advice, training, and corrections (permanent or temporary) to users
Documentation and Enhancements:
Update or create documentation, manipulate data, and define enhancements

Collaboration:

Collaborate closely with colleagues specializing in different areas (e.g., database administration, network support), vendors, and third-party support provider

Required skills
Prior experience in a customer-focused end-user support role is valuable. This could include roles like Help Desk Technician, Desktop Support Specialist, or similar positions
Customer-Focused Support:
Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
Incident Resolution:
Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
Microsoft Product Knowledge:
Good knowledge of Microsoft’s product offerings, including high-level capabilities and competitor products