Temporary Manager

Position: Temporary Work Manager
Location: Sant'Ambrogio di Torino

Every professional in our company is essential. Ayesa Digital is currently participating in high-impact European Union projects designed to address major European challenges and drive science and innovation. These strategic technological initiatives stand out for their international scope and strong commitment to socially oriented results.

We are looking for an  IT Service Configuration Management Specialist  to join our international team and contribute to the governance, implementation, and continuous improvement of  Service Configuration Management  and  CMDB  practices within European institutions.

Lead and maintain the  Service Configuration Management  practice, ensuring alignment with ITSM standards and organizational policies.
Customize, document, and continuously improve the  Service Configuration Management  processes to be followed across the organization.
Implement, manage, and optimize the  CMDB  , ensuring data accuracy, completeness, and lifecycle governance.
Oversee  CMDB Data Quality Ownership  , driving corrective actions and ensuring compliance with quality standards.
Enforce  CI lifecycle governance  , ensuring proper registration, maintenance, and retirement of configuration items.
Manage  data sources  , automated discovery tools, and integrations to maintain reliable and up‑to‑date CMDB information.
Create and maintain  service maps  , dependencies, and relationships across complex information systems.
Produce high-quality  CMDB reporting  , dashboards, and audit support documentation.
Work with ITSM platforms—especially  Service Now —to configure, enhance, and maintain CMDB and Service Configuration Management modules.
Collaborate with cross-functional teams to ensure proper management of IT services across their lifecycle.

English C1 (certificate required).
~5+ years  of relevant IT professional experience.
~2+ years  of experience in similar Service Configuration Management roles.
~ Excellent practical knowledge of  IT Service Management  , particularly  Service Configuration Management  .
~ Proven experience implementing and managing  CMDB  in enterprise environments.
~ Practical experience with  ITSM solutions  supporting CMDB and Configuration Management.
~ Strong understanding of  IT service lifecycle management  and complex information systems interoperability.
~ Proven experience with:
~ CMDB Data Quality Ownership
~ Data source management & automated discovery
~ Service mapping & dependency modelling
~ CMDB reporting & audit support
~ Service Now Configuration Management & CMDB

Very good organizational and reporting skills.
Supportive, cooperative, and service-oriented attitude.
Forward-looking mindset with a holistic approach.
High motivation, initiative, and commitment to continuous improvement.

IT Service Management, Service Configuration Management, CMDB, Service Now, ITIL, Change Enablement, Automated Discovery, Service Mapping, IT Service Lifecycle, Reporting & Audit.

Prestigious projects within European institutions.
International, innovative, and multicultural environments.
Continuous support from a team of experts in EU projects.

If you are ambitious, enthusiastic, and seeking a new professional challenge in international projects with real-world impact, this is the place for you.

In accordance with Organic Law 3/2007 of March 22, the company is committed to promoting the defense and effective application of the principle of equality between men and women, preventing any type of labor discrimination based on sex, and guaranteeing equal entry opportunities.