Technical Support Specialist – Automotive & Workshop Equipment

Location: Corbetta

Technical Support Specialist – Automotive & Workshop Equipment
Reporting directly to the Technical Equipment Manager at our office in Corbetta (MI).
Responsibilities

Technical support via phone and online (ticketing) for workshops affiliated with the Magneti Marelli Checkstar network and outside the network
Analysis and management of automotive technical requests, using professional databases (electrical diagrams, procedures, technical documentation)
Support for activation, use, and troubleshooting of diagnostic equipment and workshop tools
Contribution to the creation of technical content (Tech Blog, reserved areas, supporting documentation)
Support for the development and validation of technical equipment and software (functional tests, debugging)
Second‑level technical support for products and equipment through remote systems for product installation and support, with constant interface towards suppliers and customers
Development and updating of technical and commercial product documentation
Direct work alongside senior staff for skills transfer and technical continuity

Qualifications

Education:

Technical diploma or Bachelor’s degree in Electronic Engineering / Mechatronics
Foreign languages:
English (spoken and written)
Experience in companies in the sector or companies involved in equipment development and/or technical support in the automotive sector
Availability for occasional travel within the relevant EMEA geographic area

Other Skills
Soft Skills

Strong customer orientation and problem‑solving skills
Ability to manage priorities and multitask
Attitude for continuous learning and professional growth
Excellent communication and interpersonal skills
Precision and attention to detail
Proactivity and motivation to develop advanced technical skills with passion and critical thinking

Hard Skills

Knowledge of automotive systems operation (petrol, diesel, hybrid, electric)
Familiarity with diagnostic tools and workshop equipment
Understanding of electrical diagrams and technical documentation
Basic knowledge of other automotive systems
Use of IT tools (Office suite, technical databases, digital tools, Android)
Interest and aptitude for developing software and technical equipment

Expectations

Strong analytical and organizational skills
Attitude to work under pressure and meet deadlines
Good individual work organization skills
Fostering a positive and collaborative work environment
Critical thinking and mental flexibility
Methodical, proactive and curious approach
Ability to relate with other functions

Benefits

Fast‑paced yet supportive and high‑performing international team with an inspiring ambition to transform the future of mobility
Support in onboarding and further training that will set you up with Marelli's speed
A hybrid work model, helping you to achieve work‑life balance – combining the best of remote focus time and purposeful co‑creation time in the office

This position offers an initial gross annual salary of € 33.600, plus additional compensation elements, including variable incentives and benefits, in accordance with Marelli’s company policies.
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