ICT Business Analyst - Service Contracts

Location: Sant'Ambrogio di Torino

Stellantis   is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company.

The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work.

With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.

Job Overview
Stellantis AS is seeking a detail‑oriented and collaborative   IT Business Analyst   to support the planning, launch, and lifecycle management of Mopar Service Contracts across dealer, retail, and digital channels in Sales and Aftersales context.
The candidate will play a critical role in enabling Service contracts go‑to‑market execution by supporting product costing, pricing, vehicle applicability, reporting across multiple systems and platforms in a multinational/multicultural environment spread across regions and time zones.
The analyst will partner closely with Product Owners, business teams, and technical delivery teams to drive system enhancements, improve operational efficiency, and enable scalable, AI and data‑driven solutions that support business growth and user experience.

Responsibilities
Business Analysis   :
Identify business needs and translate them into functional requirements while optimizing processes through data analysis and stakeholder collaboration to drive informed decision-making and strategic growth.
Project Management   :
Lead project planning and execution by managing budgets, schedules, and resources while ensuring seamless stakeholder communication and timely delivery of high-quality results.
Transition and Service   :
Lead the transition from project to RUN by managing the formal handover of deliverables, ensuring operational readiness, and facilitating knowledge transfer to guarantee long-term stability and support.
Continuous Improvement   :
Help identify opportunities to improve data quality, reduce manual processes, and streamline Service Contracts publishing workflows.

Qualifications, Skills Experience
Master’s degree in engineering, computer science, information systems, business, or a related field.
At least 3 years of experience in a similar role.
Familiarity with IIBA/PMI/ITIL/DEVOP/Agile/Scrum/ or similar methodologies (certification is a plus).
Excellent communication and stakeholder‑management skills.
Ability to interact and lead international and multicultural virtual teams distributed in different time zones.
AI (Gen-AI, AI agent and agentic AI) background to support processes automation and improvement
Fluency in English and Italian.

Offer
Salary range: from 40 € to 45 €, that will be defined depending on the level of adherence of the candidate to the job requirements.
Collective Agreement:
In accordance with the provisions of the Specific Collective Labour Agreement (CCSL – CNEL code: CO10), and in particular with regard to the classification within the (first / second / third) professional area.

Please submit your CV in English.

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.

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