IT Specialist

Location: Buscate

About The Job
The resource, reporting directly to the IT Coordinator, will be responsible for ensuring the proper functioning of the company’s IT infrastructure and providing technical support to internal users, working across both help desk activities and system/infrastructure-related projects. The role also includes managing IT operations across two sites in the Milan metropolitan area, ensuring effective support, operational continuity, and coordination of activities according to business needs and project priorities.

Job Responsibilities

Follow up on IT projects and projects that involve IT.

Source and facilitate IT support by meeting the site flexibility needs.

Identify and manage incidents having a significant impact on production and shipments.

Provide reporting on these incidents, communicate to the impacted business teams as well as to the IT manager and his hierarchy, and identify and alert on recurring incidents.

Identify and track IT requests made by the site.

Verify compatibility with governance rules before implementation or check feasibility with the IT Manager or Country Manager.

Identify actions to secure critical activities of the site (security stock, escalation process).

Execute, contribute to the organization and planning of maintenance operations, in coordination with site management and its IT correspondents.

Propose continuous improvements to reduce the number of tickets and ensure a good level of user satisfaction.

Propose solutions that improve incident resolution time.

Monitor the end-to-end interventions of IT partners who intervene on site (networks, telephony, etc.).

Disseminate and respect the standards and best practices put in place by the central teams.

Manage material on site (security stock, renewal, replacement in case of breakdowns, etc.).

Provide, and install PC/phones/tablets.

Guarantee proximity support to users for all hardware.

Act as the local contact point for deployments, and contribute to impact analyses (infrastructure control, deployment of equipment, etc.).

Provide post-deployment support, identify problems encountered and propose solutions for improvement.

Facilitate and support the deployment of new IT solutions.

Carry out or participate in the reporting of the progress of projects of its sites.

Work closely with the central support teams and the knowledge manager.

Profile

IT experience or qualification.

+3 years’ experience in a similar technical field.

Previous proximity support experience.

Experience with IT support to internal client and run of operations.

Good level of English is mandatory – French is a plus.

An initial experience at an industrial site would be a plus.

First experience in an international environment would be a plus.

Network & Telecom: WAN MPLS, LAN/WLAN/IPT Cisco.

Windows client, Smartphones and Tablet (Apple).

O365 full suite with collaboration tools knowledge.

Exceptional interpersonal and communication skills, with a proven ability to engage and build rapport with VVIPs.

Strong and effective interpersonal communication skills essential.

Focused on business goals and satisfaction.

Able to work in a changing environment.

Ability to work cross functional.

Mobility across all sites under its responsibility (Milan hinterland).

Additional information
Per questa posizione è previsto un inquadramento al livello 4S del CCNL Industria Pelli e Cuoio. La retribuzione annua lorda sarà definita in base agli standard salariali interni, alle competenze possedute dal candidato e richieste dal ruolo, sulla base di criteri oggettivi e neutri rispetto al genere.

Questa posizione prevede inoltre la partecipazione ad un piano di incentivi, a discrezione dell’Azienda, basato su fattori quali la performance individuale e/o della Società.

In aggiunta ai trattamenti previsti dalla legge, potranno essere riconosciuti ulteriori benefit in conformità alle policy aziendali vigenti.

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