Product Designer; chatbot

Position: Product Designer (chatbot)
Location: Albenga

Kyivstar.

Tech is looking for a Product Designer to join our product team working on a large-scale Web SaaS CRM platform.

This role is not only about designing screens. We are looking for a strong product‑minded designer who can work in discovery, frame problems, challenge assumptions, build scalable UX concepts, and help the team turn complex business processes into clear, flexible, and technically viable product solutions. You will work in a cross‑functional environment side‑by‑side with Product Owners, Business Analysts, Engineers, QA, and other stakeholders.

The product serves different business contexts, user roles, workflows, and operational scenarios, so we need someone who can think beyond a single client request and design solutions that can scale across multiple companies, domains, and use cases.

About us
Kyivstar.

Tech is a Ukrainian hybrid IT company and a resident of Diia.

City. We are a subsidiary of Kyivstar, one of Ukraine’s largest telecom operators. Our mission is to transform lives in Ukraine and beyond by creating innovative technological solutions that unleash the potential of businesses while meeting the evolving needs of users. With over 500 specialists working across diverse domains—from mobile and web solutions to the design, development, support, and maintenance of high-performance systems—we are committed to driving meaningful change.

We embrace an entrepreneurial culture that fosters continuous growth, challenges conventional thinking, and inspires the creation of transformative products.

Responsibilities

Act as a product designer within a cross‑functional full‑stack product team, contributing to team‑level outcomes and shared KPIs.

Lead the design process in discovery: from problem framing and task clarification through hypotheses, concepts, validation, and delivery.

Translate complex business processes into scalable UX solutions for a Web SaaS CRM platform.

Design interfaces for multi‑step workflows, admin panels, configuration flows, tables, roles, permissions, and operational scenarios.

Think beyond a single use case or client request and design solutions that can work across different companies, industries, and business models.

Build abstractions from specific business cases and turn them into reusable, flexible product patterns.

Challenge requirements and product assumptions by asking “what if” questions about multiple options, scenarios, user roles, or different business processes.

Conduct user research, stakeholder interviews, contextual inquiries, and workflow analysis to uncover user needs, business logic, constraints, and friction points.

Develop hypotheses and validate them through prototypes, usability testing, analytics, and iterative feedback.

Collaborate closely with engineers to understand technical constraints, implementation logic, APIs, frontend limitations, and system dependencies.

Prepare clear design documentation that helps engineers understand not only how the interface should look, but why it should work this way.

Apply existing design system components and patterns; contribute to the growth of Kyivstar’s corporate design system when existing solutions are insufficient.

Use product analytics and qualitative feedback to evaluate the impact of design decisions and improve usability, efficiency, and scalability.

Provide design QA during implementation to ensure that delivery matches both visual quality and product intent.

Optionally use AI‑based tools, prototyping tools, low‑code/no‑code, or vibe‑coding approaches to explore ideas, structure tasks, validate assumptions, or speed up design workflows.

Qualifications

Product design experience: 4+ years as a Product Designer, UX Designer, or similar role, preferably in SaaS, B2B, B2B2C, CRM, support tools, communication platforms, or complex operational products.

Discovery maturity: ability to work with ambiguous problems, frame tasks, identify constraints, form hypotheses, and shape product direction before moving into UI execution.

Systems thinking: ability to see a product as a system of roles, workflows, scenarios, permissions, configurations, and business rules—not just as a set of screens.

Conceptual thinking:…