Application specialist

Location: Medolago

Would you like to start a new professional adventure as an Application Specialist in one of our opportunities in the Enterprise Digital Applications industry in Italy (Milan area)?

Aumenti le sue possibilità di ottenere un colloquio leggendo la seguente panoramica di questo ruolo prima di candidarsi.
Your missions?

• Implement, configure, and maintain enterprise applications (ERP, CRM, cloud-based SaaS platforms) to support business processes, ensuring reliability, performance, and compliance.

• Provide advanced technical support (Level III), diagnosing and resolving incidents, managing service requests and problem-resolution activities in line with SLAs.

• Act as the primary liaison between business users, application vendors, and technical teams, translating business requirements into functional and technical solutions.

• Monitor application performance and availability, performing root-cause analysis of failures, bottlenecks and integration issues and implementing corrective measures.

• Develop and execute test plans, regression testing and UAT activities for application changes and releases, ensuring quality prior to production deployment.

• Manage application security, user roles, permissions, access controls, and data integrity across environments.

• Develop training materials and deliver end-user training to drive adoption of new features and best practices.

• Coordinate application upgrades, patches and releases, maintaining configuration documentation, system specifications and knowledge repositories.

Your profile ?

• Degree in Computer Science, Information Systems, Engineering or equivalent experience.

• At least 5 years of experience in application support, administration and implementation of enterprise platforms (ERP, CRM, SaaS), including software lifecycle management and IT service/incident/change management.

• Strong technical skills in application configuration, system integrations, APIs, data flows, and testing methodologies (regression testing, defect management, UAT); familiarity with data management tools such as Snowflake is a plus.

• Fluent English at C1 level (spoken and written);
Italian fluency required for daily collaboration in Italy.

• Analytical mindset with strong problem-solving, stakeholder management and organizational skills; proactive, adaptable, and able to manage multiple priorities in a dynamic environment.
Nice to have:

• Experience with sustainability or ESG-related applications would be a plus.
What do we offer?

• An international community bringing together more than 110 nationalities.

• An environment where trust is central and internal growth is valued.

• A solid training system with an internal Academy and available learning modules.

• A dynamic workplace with internal events, team building activities and dedicated initiatives.

• A strong commitment to well-being and work-life balance.
Local benefits in Italy:

• Meal vouchers.
• Flexible working options according to company policy.
• Health insurance and well-being programs, where applicable.
Compensation & Pay Transparency

• Gross Annual Salary (Range: EUR 30,000 – EUR 40,000).

• Applicable CCNL:
Commerce Sector (CCNL Commercio).

• Freelance option available (remote across Italy): EUR 200 – EUR 250/day.

• The salary range has been determined based on objective and gender-neutral criteria.

• During the recruitment process, we will not ask for information about your current or previous salary.
Our salary ranges are intentionally wide, because we hire talented minds, not "templates". The same role can attract very different candidates, and we believe in leaving room for that. What lands within the range depends on your specific experience, skills and what you bring to the role.
The ideal person shares these values:
Boldness: our entrepreneurial spirit of adventure is what brings us together and drives our success. Trust: trust is the foundation of our relationships and enables us to promote freedom of expression, creativity and innovation.
Performance: it guides us in our continuous improvement and in our drive to achieve concrete results.
Commitment: we work with dedication and responsibility to meet our objectives.
Independence:
Am…