Senior Business Analyst Salesforce

Position: Senior Business Analyst with Salesforce
Location: Leivi

Xebia is a global AI-first, digital transformation, and engineering partner. With over 25 years of experience and a team of 5,000 professionals across 16 countries, we help organizations design and build scalable products, platforms, and data-driven solutions.

We specialize in Artificial Intelligence, Data and Cloud, Intelligent Automation, and Digital Products, combining deep technical expertise with a strong focus on engineering excellence and a people-first culture.

In the CEE region, we’re a team of nearly 1,000 experts delivering modern applications, data platforms, and AI solutions for clients such as McLaren, Aviva, Deloitte, Spotify, Disney, ING, UPS, Tesco, Truecaller, All Saints, Volotea, Schmitz Cargobull, Allegro, InPost, and many, many more. We work with leading technologies including AWS, Azure, GCP, Databricks, and Snowflake, and combine strong engineering culture with a consulting mindset and a continuous focus on growth and knowledge sharing.

You will be:

defining the analytical approach for the project, setting the direction and ensuring that business objectives are achieved,

participating in large and complex IT projects delivered by geographically distributed and culturally diverse teams,

contributing throughout the full software development lifecycle – from concept and design through development and implementation to further enhancement and maintenance, often across parallel project streams,

co-creating delivery plans and roadmaps while balancing business priorities with technical, contractual, project and operational constraints,

representing the project team in interactions with internal and external stakeholders, providing the appropriate level of information and influencing business decisions,

coordinating collaboration with business stakeholders to identify their actual needs and validate proposed solutions,

working closely with UX Designers, Architects and development teams, taking responsibility for ensuring that the designed solution meets business requirements and is technically feasible,

independently preparing and owning the Functional Analysis for the project stream, with the documentation written in Italian,

confirming the functional scope against section 1.1 of the empty annex and defining sanity test cases to validate the solution,

analysing and documenting requirements related to SEPA Direct Debit and mandate management,

facilitating stakeholder workshops to clarify, validate and align business needs,

managing analytical complexity by identifying dependencies between modules, processes and work streams, ensuring consistency of requirements and resolving potential conflicts.

Your profile:

fluent Italian, including the ability to prepare functional documentation and facilitate business discussions in Italian,

fluent English,

strong knowledge of and hands-on experience with the Salesforce Platform,

practical knowledge of SEPA Direct Debit and mandate management,

extensive experience as a Business Analyst and/or Product Owner, with a proven track record of delivering successful outcomes across different industries,

extensive experience in large and complex IT projects delivered using agile, hybrid or other adaptable methodologies,

experience working throughout the full software development lifecycle and across multiple project streams,

excellent communication and stakeholder management skills, including experience in leading cross-functional meetings, facilitating workshops and engaging with stakeholders at different organisational levels,

demonstrated ability to select, tailor and apply analytical tools and methods according to the specific needs of a project,

solid technical understanding and the ability to collaborate effectively with business stakeholders, developers,…