Aftersales Technical Assistant

Location: Rivalta di Torino

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Mission
As part of Stellantis' Technical Assistance team, the Technical Assistance Specialist provides remote support to dealers in diagnosing and repairing complex technical issues on customer vehicles. Working closely with dealers, Country Technical Delegates, Engineering, Quality, and Suppliers, the specialist plays a key role in improving customer satisfaction, service quality, and repair efficiency across the network. This position directly contributes to reducing workshop return rates, repair times, and overall customer costs.

Responsibilities and Duties

Manage the preparation of pricing papers for all markets, coordinating with Regional teams to discuss proposals and supporting Finance in the analysis required for approval.

Ensure that pricing approval processes align with company profitability targets and Pricing Power objectives.

Prepare and release price lists for new models, model years, product updates, and special series.

Define and validate commercial parameters (e.g., prices, option take rates, sales incentives) in support of Program Approvals.

Monitor the competitiveness of Maserati models, analyzing competitor pricing strategies and supporting Product Managers in defining quarterly actions to achieve both commercial and financial goals.

Track regional pricing trends and option take rates to identify opportunities and ensure consistent alignment across markets.

Profile

Technical Diploma or Bachelor's degree in Engineering, or equivalent hands‑on experience in a related technical field.

Solid practical and theoretical knowledge of automotive technology.

Strong analytical and reporting abilities.

Experience using diagnostic tools (e.g., Diagbox, WiTech) and interpreting wiring diagrams.

Strong customer focus and cost awareness.

Excellent organizational and coordination skills within cross‑functional teams.

Effective communicator — both written and verbal — with strong interpersonal skills.

Self‑motivated and able to manage time and priorities independently.

At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.

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