Customer Service & Supply Chain Manager

Location: Cusano

In this role you will lead end-to-end supply chain for Italy, ensuring product availability, cost efficiency, and regulatory compliance. You will work with regional and global teams to align demand, supply, and service levels, while managing external logistics performance. You will drive S&OP processes, inventory optimization, and cross-functional execution to support commercial objectives. This is a pivotal, cross-functional role with a clear impact on product availability and customer service.
Oversee regional supply chain activities including logistics, warehousing, import-export, inventory management and demand planning
Manage cluster secondary distribution with stakeholders to optimize quality and cost
Monitor and report Supply Chain KPIs and forecast accuracy via S&OP processes
Coordinate with Commercial, Finance, Quality and Logistics to ensure seamless customer-related processes
Lead cross-functional and ad hoc projects to improve service levels and cost efficiency
Coordinate SAP stabilization and support change implementations/new product launches
Ensure GDP compliance, internal controls for O2C, and regulatory alignment
Act as liaison with Global/Regional SNO teams and external logistics providers to ensure service excellence
Minimum 8 years of Supply Chain experience in pharma, life sciences or medical devices
Minimum 5 years of people management experience with senior leadership interaction
Strong expertise in logistics, warehousing, demand planning, inventory management and O2C processes

Experience with ERP/demand planning systems (e.g., SAP, Kinaxis)
APICS certification is an advantage
Proven leadership, change management, and stakeholder management skills
Ability to work cross-functionally across regions and business units
In this role you will lead end-to-end supply chain for Italy, ensuring product availability, cost efficiency, and regulatory compliance. You…

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