Process Excellence Manager, Process Excellence

Location: Calderara di Reno

Process Excellence Manager, Process Excellence
Job :  | Amazon Italia Transport Srl

As part of Amazon Process Excellence team, we work to continually improve the Amazon Logistics experience. We look after high-impact initiatives and help to develop, roll out and look after a range of logistics-focused projects.

Our team supports field operations to launch new programmes and technology-based solutions across Europe, helping them meet customer demand and drive customer-focused innovation. We’re also responsible for raising the bar for our learning teams and making the onboarding experience for Associates, Delivery Partners and Managers as engaging as possible.

There are lots of different opportunities within the Process Excellence team, so we welcome people with a broad range of skillsets. We work across a network of 200+ delivery stations to make sure everything from onboarding to delivery methods are as effective as possible. At its core, we work to make Amazon a safe, enjoyable place for our people and ensure on-time deliveries, always.

Key job responsibilities

Plan and implement continuous improvement initiatives designed to innovate the driver experience and make our processes more efficient

Audit processes for compliance and work to close any gaps

Analyse feedback and use data to own and implement process improvements at the site

Work with station management and other stakeholders to identify and solve process-related issues

A day in the life
You’ll be part of a team driving major projects to standardise our processes and make improvements to our operations. That will involve being in regular contact with senior management and a wider group of stakeholders to define the project requirements and update them on status, risks and impacts. You’ll also create communication plans to bring everyone up to speed with the new processes you implement.

As a Station Process Excellence Mgr, you’ll be spotting problems and inefficiencies, and creating solutions. Deep diving into data will help you find those challenges and keep track of the effectiveness of your improvements. You’ll also lead a few members of your own team and be involved with managing their daily tasks.

About the team
As part of Amazon Process Excellence team, we work to continually improve the Amazon Logistics experience. We look after high-impact initiatives and help to develop, roll out and look after a range of logistics-focused projects. Using data-driven tools, we’re able to see how we can make processes better and more efficient, or how we can reduce waste across the business.

Our team supports field operations to launch new programs, helping them meet customer demand and drive customer-focused innovation.

There are lots of different opportunities within the Process Excellence team, so we welcome people with a broad range of skillsets. We work across a network of 200+ delivery stations to make sure everything from onboarding to delivery methods are as effective as possible. At its core, we work to make Amazon a safe, enjoyable place for our people and ensure on-time deliveries, always.

The applicable collective agreement for this role is CBA for employees of Logistics, Delivery and Shipping Sector. The position is classified at level 1 or above, depending on the candidate’s skills, competences and experience.

Basic Qualifications

Experience managing multiple competing priorities simultaneously and driving goals to completion

Bachelor's degree

Experience in logistics, or experience in an operational role

Experience working with data analytics and using these metrics to identify problems, or experience with Microsoft Office products and applications

Experience communicating with a wide range of stakeholders, including colleagues and…