Operations Manager

Location: Calderara di Reno

Job  | Amazon Fulfillment Poland sp. z o.o.

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It’s driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you’ll lead other managers and create the operational plan that helps your teams meet their targets.

This role is all about driving operational excellence to create the Amazon of tomorrow.

Key job responsibilities

Manage and develop a team of Area Managers

Lead operational teams on a shift, deal with issues, and positively impact site performance

Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence

Work closely with other support teams, including HR, Finance, Health and Safety, and Security

Design and deliver initiatives across the sites to improve operational performance

A day in the life
You’ll lead shifts at one of our operational sites. You’ll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you’ll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You’ll be a source of leadership and support your team to be the best managers they can be.

About the team
Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably.

The CF team are the first people in the chain that helps customers get products at the speed we’re known for. We’re based in Fulfilment Centres, which are at the heart of Amazon’s fast-paced Operations network. Our centres are sometimes referred to as the ‘First Mile’ because it’s where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.

Lots of different people work in our Fulfilment Centres, so there are plenty of opportunities for every skillset. Some of us work with physical products, while others analyse data to help everyone across the business make smart decisions.

Basic Qualifications

A University degree

Relevant experience in people and stakeholder management

Advanced proficiency in verbal and written English

Advanced proficiency in Polish

Relevant experience in using data or anecdotal evidence to influence business decisions

Relevant experience in key areas of production and supply chain

Preferred Qualifications
Preferred qualifications are NOT required to apply for a position  you have all the basic qualifications above, we’d love to hear from you.

Experience in Lean, Six Sigma and Kaizen techniques

Experience in a similar logistical working environment

Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

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