Head of Account Management

Location: Via Milano

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative.
If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams.
#Make It Happen  #PlayAsATeam #Stay Curious #Focus On Customer .
THE MISSION
As Head of Account Management, you will own the relationship with our top merchants as well as leading and managing a team of (K)
AM, reporting directly to the VP of Growth. This is a hands‑on management position with the goal of leading by example, while structuring best practices, processes, reporting and KPI. Your purpose is positioning Scalapay’s services and performances in front of C-Levels, while applying BNPL strategically into the merchant’s customer lifecycle. You are here to build what account management looks like, as Scalapay evolves its services and products.
You will:

Manager Key Strategic Merchants in Scalapay's portfolio. This enables you to build deep knowledge of Scalapay and to establish your credibility;
Heavy focus on strategic oversights to grow Key Accounts success in the region through best practices;
Coach, train, and mentor a team of 3,4 (K)
AMs focusing on their personal and professional development. You define the account portfolio, set the individual targets and track impact. You define action plans to reach individual and team targets;
Retain merchants with a strong focus on containing churn and increasing margins, ensuring the relationship is strong and business KPIs are met;
Lead proactive stakeholder management and relationship building with C-Level for yourself and the Team with a minimum of 30% travelling time;
Consult our merchants on how to increase customer LTV while reducing CAC, applying BNPL strategically into their sales and marketing practices.

WHO WE'RE LOOKING FOR

You have 10+ years of professional experience in Account Management, and 4+ years of experience in team management;
You have experience with Enterprise clients, defined as multi-stakeholder management in management oriented organizations;
You have a relevant experience in a fast-paced tech environment;
You have a proven track record on commercial success (renegotiating/upselling/cross selling at enterprise level);
You are fluent in Italian and in English;
As the team is based in Milan, we are looking for someone that can easily be present and based in our Milan office.

Nice to Have

Experience in a tech startup/scaleup;
Experience in marketing and sales consulting;
Experience in the payment/fintech industry;
Experience in the Retail/eCommerce/Travel.

Why you should join Scalapay:

Attractive packages based on skills and experience;
International environment with significant challenges to be met every day;
Lots of opportunities to work with a team of industry tech leaders who are focused on delivering products that offer exceptional user experiences;
Personalised support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow!
Latest technologies and being encouraged to bring your flair to the role.

Hiring process

A quick chat with one of our Talent Acquisition team members;
A first interview with the VP Growth to deep dive into your attitude and motivation;
A case study to test your hard skills, that will be debriefed with your Manager and VP Growth;
A final chat with Simone (our CEO) where he will share and assess the Scalapay Values.

Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.
We believe in the power of diversity:
Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.
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