Guided Tours Operations Manager

Position: Guided Tours Operations Manager )
Location: Medolago

Location:

Italy - based in either Milan or Rome

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Employment Type:

Full-Time
Compensation: €60,000–€75,000 gross annual salary, depending on experience, plus a performance-based bonus of up to 20%, plus a guiding rate of €35/hour for tours personally led (negotiable)
Company:
Empire Tours & Productions
About Empire Tours & Productions
Empire Tours & Productions is a rapidly growing international tours, attractions, experiences and hospitality company operating across major tourism markets in the United States and Europe.
We build and operate walking tours, sightseeing experiences, attractions, private experiences, events and destination products while also developing technology and distribution capabilities designed to modernize the global experiences industry. As Empire continues its European expansion, we are seeking an entrepreneurial and highly capable Country Operations Manager to lead our growth throughout Italy.

The Role
The Country Operations Manager will be responsible for building and overseeing Empire's Italian operations, beginning with Milan and Rome and expanding into additional markets over time.
This is not a traditional corporate management position. We are looking for a hands-on operator who is equally comfortable developing strategy, hiring a team, negotiating with suppliers, troubleshooting an operation, analyzing financial performance or stepping into the field when necessary. Critically, this role also means building Empire's Italian tour portfolio from the ground up — working with our team to research, write, develop and test the tours and experiences we launch — and personally guiding tours as one of Empire's first guides in each city while local guide teams are being hired and trained.
The successful candidate will essentially operate as the senior leader of Empire's Italian business and will have significant autonomy as the operation grows.

Key Responsibilities
Lead the launch, development and ongoing management of Empire's operations throughout Italy.
Initially oversee the development of Milan and Rome, followed by additional Italian markets.
Develop and launch Empire's Italian tour portfolio from scratch — researching, writing, testing and refining tours and experiences in partnership with Empire's product and operations teams.
Serve as one of Empire's first guides in each new city, personally leading tours during launch and ramp-up until local guide teams are hired and trained.
Recruit, train, manage and retain city managers, tour guides and operational personnel.
Develop relationships with attractions, museums, transportation companies, restaurants, venues, hotels, tourism organizations and other local partners.
Oversee operating standards, customer experience, guide quality, scheduling, staffing and day-to-day execution.
Work closely with Empire's U.S. and European leadership teams on pricing, marketing, technology, distribution and product development.
Monitor city-level financial performance and assume responsibility for Italian operating results and P&L performance as the business develops.
Develop systems and operating procedures that can scale across multiple Italian cities.
Support the opening of new markets and products throughout Italy.
Identify opportunities for partnerships, acquisitions, exclusive inventory and new experiences.
Serve as Empire's senior operational representative with local partners and stakeholders.
Step directly into operational issues when necessary during launches or periods of high demand.
Ideal Candidate
We are particularly interested in candidates with backgrounds in tours and…