Quality Assurance Manager Global Markets

Location: Cermenate

Experteer Overview In this role you will be the key QA link between customers and internal teams, elevating quality performance and ensuring compliant, reliable products. You’ll work closely with Quality, Plant QC, Regulatory, and Operations to address customer needs and drive improvements. You’ll lead end-to-end handling of complaints, support audits, and maintain technical documentation, contributing to a culture of continuous quality.

This position anchors the quality strategy within the Bolton Food unit in Italy and offers cross-functional impact ribuzione / Benefits Serve as technical point of contact for customers on quality, food safety, and product specifications

Manage customer technical requests and coordinate with internal teams to validate information

Handle customer and consumer complaints end-to-end, including root cause analysis and corrective actions

Support customer audits and technical visits

Prepare and maintain customer technical documentation

Monitor quality performance and drive continuous improvement of customer service processes

ResponsabilitàMaster’s degree in Food Technology or similar5+ years of experience

Knowledge of ISO 9001, GFSI, HACCP; ISO 22005, MSC and Social Accountability a plus Advanced in MS365 Office Professional proficiency in Italian and English (Spanish a plus)
Strong technical leadership and analytical thinking

Ability to manage projects and priorities

Clear communication and cross-functional collaboration

Continuous improvement mindset with focus on innovation

Requisiti fondamentali

Canteen

Remote working options
25% mobility

Permanent contract

Full-time Inclusive working environment
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