Claim Management Engineer

Location: Nova Milanese

Cavotec is a leading engineering company with 50 years of heritage in innovation, designing and delivering advanced connection and electrification solutions that drive the decarbonisation of ports and industrial applications. With five decades of experience, our systems ensure safe, efficient, and sustainable operations for a diverse range of customers and applications worldwide.

La preghiamo di leggere attentamente la seguente descrizione del lavoro per assicurarsi di essere la persona giusta per questo ruolo prima di candidarsi.

Summary:

You will manage Customer and internal Claims, Quality Assurance and Quality topics and be the link between the Customer and the Operations departments.

The role:

Manage and handle Customers Quality issues leading the problem-solving process and releasing 8D Report, by coordinating the team during root cause analysis, definition and implementation of corrective actions, until the effectiveness verification and the closure.
Ensure that the best possible service is maintained and the ultimate customer experience is provided
Evaluate Customer Satisfaction
Approve and disallow claims within authorization limits
Manage Customer Claims
Be the link between the Customer and the Operations departments
Manage Quality Assurance and Quality topics
Manage the link between Customer and Operations departments by improving the Quality Assurance and internal processes with team, and by supporting in release of PFMEA, APQP, Control plan
Monitor and report KPI and provide regular trend analysis
Requirements:
Bachelor’s Degree (Mechanical) in an applied science or engineering field desired
Previous experience in Quality Department and in Claims management
Experience working with Customers
Knowledge of Microsoft Office
Process improvement and Quality Assurance
Organised, responsive and solution-driven, with a strong focus on delivering results
Flexible, able to work in a fast-paced environment
Fluent in spoken and written English (B2/C1)

Location:

Nova Milanese (MB)
Candidates not in line with the requirements will not be considered.
Please attach your updated CV in English to your application.
Additional Information:
Cavotec is proud to be an Equal Opportunity and Diversity Employer. We believe in equal opportunities, inclusive workplaces, and equal pay for equal work. We welcome qualified candidates from all backgrounds and make employment decisions based solely on skills, experience, and performance. xpavfwm Diversity drives innovation and strengthens our global team.