Field Quality Investigator (Quality Flying Doctor

Position: Field Quality Investigator (Quality Flying Doctor)
Location: Sant'Ambrogio di Torino

COMPANY OVERVIEW Tutti i potenziali candidati sono incoraggiati a leggere l'intera descrizione del lavoro prima di candidarsi. Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate.

Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company. The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work.

With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders. ABOUT

THE ROLE We are seeking a Field quality investigator to join our Leapmotor International . You care about products, innovation, sustainability, and delivering exceptional customer experiences , then join us. You will have the opportunity to work on cutting-edge automotive technology and make a direct impact on product quality. As a Field Quality Investigator, often known as our "Quality Flying Doctor," you will be the primary detective for our most challenging field quality issues .

You will be on the front lines, traveling to the source of problems to conduct deep-dive technical analyses . Your work will be crucial in bridging the gap between customer-reported issues and engineering solutions , directly impacting product quality, customer satisfaction, and warranty costs. You don't just report problems; you own the initial investigation and provide the critical data needed to drive resolution.

KEY RESPONSIBILITIES Travel to dealerships, repair shops, and customer locations to perform hands-on inspections of vehicles exhibiting quality concerns. Conduct detailed interviews with customers, service technicians, and field service engineers to gather first-hand accounts of the issue. Perform comprehensive data collection, i ncluding reading and recording all relevant DTCs (Diagnostic Trouble Codes), live data streams, and vehicle logs. Execute issue reappearance tests to confirm the problem and understand the specific conditions under which it occurs.

Build a robust pre-analysis for each field quality case, compiling all evidence (photos, videos, data logs, measurements) into a concise and actionable report. Based on your findings, perform initial triage to determine the most likely root cause category :
Design Flaw, Manufacturing/Process Issue, or Component Quality Failure. Create detailed technical summaries that serve as the foundation for deeper investigation by specialized engineering teams (e.g., Powertrain, EE, Chassis). Identify, log, and track new and emerging field issues within our quality management systems. Build and maintain Pareto analyses by "bucketizing" similar problems, calculating their frequency and gravity (severity, cost, safety impact).

Manage and report on key Field Quality KPIs , such as Early Warranty Return Rate, Top Issue Rate, 3

Mis Monitor issue trends over time to gauge the effectiveness of corrective actions. Prepare and present weekly and monthly synthesis reports on the status of all major investigations. Clearly communicate complex technical issues to cross-functional teams, including management, engineering, and suppliers. Maintain a "living" dashboard of top field issues , highlighting investigation progress, current hypotheses, and roadblocks. WHO WE ARE LOOKING FOR Bachelor's degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering , or a related field.

Minimum of 5 years of experience in automotive quality , field service engineering, diagnostics, or a similar technical…