Customer Quality Specialist

Location: Vergiate

Who we are:

IRCA Group, an Advent portfolio company, was founded in Italy in 1919, and it is a leading international B2B provider of high-quality semi-finished ingredients such as chocolate, decorations, creams, inclusions, nuts and pistachios, pastry mixes, gelato ingredients, and other essential solutions for industrial clients or other independent artisanal producers.

With more than 2.200 employees, 20 production facilities worldwide, and €1.3 billion in revenues, IRCA Group has a solid track record of growth and international expansion.

What do we offer:

An international and inclusive environment, with opportunities to work on global projects and collaborate with colleagues worldwide

Career growth opportunities, including possibilities abroad

Health insurance coverage as per national labor contract

The role:

We are seeking a  Customer Quality Specialist  to join the plant Quality function, supporting the Plant Quality Manager of the production site in the implementation and maintenance of the Quality and Food Safety Management System. The role will focus on customer complaint management and non‑conformity oversight, ensuring full compliance of products, processes, and raw materials with applicable regulations, internal standards, and certification requirements.

What will you do:

Manage  customer complaints  end‑to‑end, including intake, timely first follow‑up within the working day, and ongoing coordination until closure

Perform  root cause analysis  and define corrective and preventive actions (CAPA), coordinating cross‑functional teams when required to eliminate identified issues

Oversee  non‑conformity  management, ensuring effective implementation, documentation, and follow‑up of corrective and preventive actions

Prepare clear and structured internal  reports  and customer-facing reports related to complaints, investigations, and resolutions

Monitor, analyze, and regularly update  customer complaint KPIs  to support performance tracking and continuous improvement

Act as the primary  point of contact for key customers , ensuring effective and professional communication on quality matters

Manage  customer communications  in case of product recall, including email exchanges, contact retrieval, and continuous update of involved customer records

Support  documentation  management and ensure full traceability of customer communications, especially in critical quality situations

Support the management and maintenance of the Quality and Food Safety Management System, including HACCP and GMP requirements

Contribute to  product traceability and recall readiness activities  in line with food safety regulations and internal standards

Collaborate on continuous improvement initiatives aimed at strengthening the effectiveness and robustness of the Quality and Food Safety system

Requirements:

Education :
Degree in Food Science & Technology or related fields.

Professional Skills :
Knowledge of HACCP principles; understanding of food quality and safety requirements within food manufacturing environments; ability to manage quality‑related activities and customer interactions

Experience :
At least 1+ years of experience in a similar role

Language Skills :
Proficiency in Italian and English is mandatory. Additional language skills are a plus

Computer Skills :
Proficiency in Microsoft Office Suite

Behavioural Requirements :
Strong analytical and problem‑solving skills; team‑oriented mindset with a proactive approach to customer relationship management; high level of accuracy, autonomy, and result orientation.

Other details:

Location :
Vergiate (VA)

Working hours :
Full time, 40h/week, from Monday to Friday

Contract : CCNL Alimentare Industria

Level :
Impiegatizio

Meal vouchers : €8 for each day spent in the office

Remuneration : starting from RAL 30.000€

IRCA fosters a dynamic environment, valuing different perspectives and international experiences, offering a stimulating context. We promote professional growth and career opportunities locally and internationally. With locations worldwide, we offer the chance to work on international projects, collaborate across cultures, and gain a global perspective. If you are looking for…