QA Manager S. Sisto

Location: San Sisto

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate.

We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future.

We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide.

We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!
The Site Quality Manager is responsible to plan, implement and manage the Quality Assurance Program to ensure compliance to BC quality management system (QMS), Global Food Safety Initiative (GFSI) standard requirements and all customer and local regulatory requirements.
Site Quality Manager contributes to and nurtures a culture of “Safety, Food safety first and Quality Always” mindset across all teams and leaders in the site, in line with the Barry Callebaut ‘Go For Zero ’ objective (0 accidents, 0 defects, 0 delays, 0 environmental impact and a 0-loss mindset). The Site Quality Manager has the responsibility to act and speak up when deviations cannot be solved locally (example: supplier quality) The Quality Manager has the drive to constantly seek improvements through lean principles and people capabilities development, towards achieving best in class performance.

Going beyond their role to also challenge the business to support bringing the plant to highest performance (e.g. SKU complexity, raw material supplier performance etc.).
MAIN RESPONSIBILITIES & SCOPE  The Quality manager is accountable to ensure compliance, alignment and adequacy of the policies and procedures for Quality, Food Safety and Sanitation within the plant. Additionally, they will ensure requirements are met and exceeded for Regulatory standards, Barry Callebaut Policies, GFSI and customer requirements.
Develop their team and build capability within the plant to ensure high performance across all Quality, Food Safety and Hygiene metrics.
Manage audits, visits and inspections from Customers, Certification bodies, Regulatory agencies or corporate oversite at the plant.
Oversee the corrective and preventative (CAPA) actions coming from internal or external audits, and the plant daily management system
Provide support to resolve customer complaints, complete RCA cycles and ensure CAPA efficiency
Lead food safety, ensure the food safety plan is properly implemented and complied with
Work closely with the operations team, R&D and sales to support effective and efficient new product or site to site product transfers
Establish and document standards for sanitation procedures while ensuring compliance
Oversee local laboratory equipment and quality control material supply inventories
Ensure appropriate, timely decisions on destination response for possible non-conformities or Quality/Food Safety issues
Drive corrective actions for out of spec materials, performing RCA to identify the source and ensure no recurrence
Establish a balanced scorecard with leading and lagging indicators to provide visibility of plant quality performance at all org levels
Lead the issue management team (integrate, train and coordinate) according to Global guidelines
Ensure the plant Document Management System (DMS) is used effectively and maintained with up-to-date control documents
Ensure product…