Store Manager, Retail & Store Manager

Location: Via Milano

Department:
Retail

Place of work:
Milano

Job type:
Full-time

Report to:
Retail Manager

Job purpose:

As a Store Manager, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission with your team and customers.
You are a motivated business leader responsible for the store’s success, carrying out all necessary activities to achieve the objectives.
You support your team in ensuring an excellent sales experience by being present on the store floor and leading by example in placing the client first.
You are a driven, inspiring leader who works directly with your team to achieve their personal sales targets. You guide and develop the team by working closely with them, preparing them for success through careful planning, and ensuring their internal growth as a true coach and mentor.

Key Responsibilities:

Supervising the Business
Lead the sales team to achieve and exceed targets by maximizing and improving sales performance determining the success of the store
Analyze performance closely to propose development plans
Guide the team in achieving and improving KPI’s using cross-selling and up-selling techniques in alignment with the Retail department
Be a Brand Ambassador within the local market, evaluate opportunities to attract new clients, increase foot traffic and build loyal relationships
Be available on the sales floor, upholding a high level of quality and exceptional customer service
Achieve store financial targets by tracking store expenditures
Promote omni-channel awareness within the team, and motivate and assist them in utilizing digital tools to enhance client relations and achieve business goals

Develop the customer experience
Place the Client first, leading by example to cultivate a friendly environment and ensuring the Team is committed to addressing their every requirement and desire
Encourage a client-oriented mindset by establishing and preserving solid client relationships, while reinforcing valuable after-sales experiences
Ensure exceptional client satisfaction and high levels of client service by implementing the “Brand Selling Ceremony”
Collaborate with other corporate departments to execute client engagement programs and events, ensuring client loyalty and enhancing client spending
Take initiative to discover opportunities for acquiring new clients to boost store sales
Actively resolve any customer complaints to uphold the client relationship with a successful outcome

Team Management
Encourage a constructive and professional team environment that fosters trust, integrity and outstanding performance, leading by example
Be a mentor, building team cohesion through strong communication and establishing a dynamic and optimistic environment, evident to the client
Promote the sharing of information among team members and proactively organize daily briefings on targeted subjects
Comprehend the needs and priorities, educate and motivate the store team on product expertise, sales strategies, customer service, and company guidelines and procedures
Recognize skills within your team to recommend for internal growth opportunities, presenting the suggestions to the Retail Manager to establish the appropriate development processes
Ensure team growth by providing guidance and conducting follow-ups on individual development plans
Engage and hire top talent from the market through networking and scouting

Store Operations
Ensure the team demonstrates the greatest attention and regard for the product, clearly reflected in every ceremony or exchange
Guarantee that the display draws in clients and optimizes sales, following Company guideline actively seek Visual Merchandising and Marketing Department support according to store requirements
Guarantee compliance with Company guidelines on cash handling, stock management, logistics, and all key reporting duties mandated by the head office
Give insights and proposals when required to the Visual Merchandising team
Collaborate with the Retail department to plan local events by setting ambitious and achievable goals for each client
Ensure top-quality standards and service…