Retail Operations Manager

Location: Turbigo

Overview We are looking for a Retail Operations Manager with a solid background in operational excellence to support the efficiency and compliance of our global store network across EU and  this role, you will ensure the consistent execution of operational processes, manage store-related procedures, and support cross-functional initiatives to improve retail performance. You will work closely with Store Managers and internal departments to guarantee smooth daily operations and a consistent in-store experience.

What you’ll do Design, implement, and optimize operational procedures and tools to improve store efficiency

Coordinate and oversee all operational aspects of store openings, relocations, and refurbishments

Monitor stock management processes, physical inventory, and loss prevention

Ensure proper implementation of corporate standards, policies, and systems in stores

Manage retail budgets for supplies, uniforms, and services, ensuring cost control and timely execution

Act as the key contact for operational issues, providing hands-on support and solutions

Collaborate with IT and Retail teams on optimization of POS systems and back-office tools

Support the digitalization of retail operations by identifying process automation opportunities, enabling data-driven decisions, and integrating new retail technologies

Deliver training and support to store teams on operational procedures and systems

Support sustainability-related initiatives and compliance with regulatory requirements

What we’re looking for Minimum 5 years of experience in retail operations, preferably within the fashion/luxury sector

Strong organizational and problem-solving skills

Experience with digital tools and operational systems in retail environments (e.g. ERP, POS, stock management platforms)
Excellent communication and project management abilities

Fluency in Italian and English (written and spoken); other languages are a plus Proactive, detail-oriented, and able to manage multiple projects and deadlines

Willingness to travel regularly

What we offer

Benefits: monthly lunch tickets, company laptop, discounts to our owned brands and brand partners, and additional perks in the form of local discounts and offers.

Learning & Development Programs: continuous learning experience with TLG University and The Breakfast Club  part of the young (31 on avg.) and international (30+nationalities) #TLGpeople group and work in a dynamic and fast-moving environment.
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