In Store Client Developer & Deputy Store Manager

Location: Quarto d'Altino

We are committed to creating empowering, emotive, and everyday designs that allow our customers the means to express themselves authentically, in every occasion.

We are looking for someone ready to make a difference, in an intercultural environment made of love and passion, talents and out of the box thinkers.

Marni is looking for its Outlet in Noventa di Piave an In Store Client Developer and Deputy Store Manager You Act  as a role model, leading by example under any circumstances

Take actions and ownership, ensuring the appropriate client experience for all visitors while aiming to be a leader with a passion for helping others grow

A powerful communicator, handling your colleagues and clients with personal care and empathy

Responsible, courageous with ideas, resilient and authentic in your approach

Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients

Being a master at storytelling and at the art of asking engaging questions

Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients

Key Responsabilities Leading a team to transform each client experience into magical moments by creating a hand-crafted experience to drive individual and team objectives

Responsible for achieving the commercial targets through an efficient and effective organization of the team and a successful management of the product.

Contribute to improve the commercial performance through the technical knowledge of the product, the numerical analysis of sales and stocks, the rotation of the product and the supervision of replenishment and visual equipment.

Coach and provide feedback to the team as necessary to ensure all clients are given the highest standard of experience

Drive the omni-channel experience in store and use digital resources to communicate whenever face-to-face is not possible.

Empower, develop, motivate, and work alongside the team to drive results through delivering an elevated customer experience

Build a client book through establishing client relationships to drive additional traffic and create client engagement

Support the Store Manager in driving the store strategy to achieve the best sales performance, by understanding client desires and creating a hand-crafted 360° experience for the client

Actively contribute to the development and implementation of business action plans to enhance sales for each product category and client tier segment

Leading by Example demonstrate best in class sales and self leadership by playing an active role on the selling floor to provide excellent and specialized customer service and develop meaningful and loyal client relationships through CRM initiatives

Guarantee the efficiency and effectiveness at floor level in terms of clientelling, display, merchandise, cleanliness, grooming etc. taking action to solve problems with positive outcomes

Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, passionate, forward-thinking mindset

Supervises the state of the stockroom and of the related stockpile, ensuring that are in line with the sales potential, coordinating the related team and keeping informed the Store Manager about adjustments

Optimizes the stock management and verifies that the goods handling is suitable for the sales process, collaborating with the reference employee

Ensures the care of all the products and materials in the stockroom, collaborating with the store team Supports the Store Manager in managing all the activities related to the annual closure, category flash inventories and fiscal annual inventor

Key Requirements Previous at least 5 years experience in fashion/luxury retail

In depth product knowledge of women universe, either RTW, shoes and accessories

Experience in training the team, empower and motivate

Results-driven and customer focused

Strong communication skills (verbal, in person, via email, SMS, etc.)Strong attention to details

Available to work over weekends, public holidays and outside normal working hours

Creativity at Marni comes from differences. We nurture an inclusive environment where unique talents, cultures, and perspectives are recognized and encouraged to evolve together.

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