Supervisor - Marc Jacobs - Serravalle

Location: Serravalle Scrivia

Position
Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a  Sales Ambassador  to join the team based in  Serravalle.

As a Supervisor for the Serravalle Store, you will be an Ambassador of the brand, effectively motivating the team to maximize profitable sales whilst ensuring KPI’s and guidelines are delivered. To run and operate an efficient store which represents the Marc Jacobs brand image.

Job Responsibilities
Brand Ambassador

Excite and instill passion and pride for the brand

Embody the brand image for customers and the store team and have a strong understanding of the brand DNA

Lead by example and demonstrate role model behavior that is always representative of the brand adhering to the dress codes and appearance guidelines

General Store VM/ Client Management

Reflect the visual merchandising guidelines promoting the brand image

Enhance customer service standards in store to ensure the best client journey

Sales/ Business Monitoring

Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand

Build and maintain a relationship with them

Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets

Process the sale in a confident and professional manner

Gather the client’s CRM details to enlarge your client book

Drive your product knowledge by keeping up to date with fashion trends

Update yourself on all product lines through research

Ensure all Company policies and procedures are attended

Support control and management of stock

Team Management/ Back Office

Lead the team through morning briefings, objective setting and trainings.

Create a team spirit whilst managing, motivating and driving the team to increase sales and ensure efficiency

Ensure all Company policies and procedures are adhered to

Instruct and supervise staff in the correct execution of operating procedures, pricing, merchandise receipt, product returns

Evaluate the performance of each Sales Associate and provide constant feedback to ensure results

Responsible for the day-to-day needs of the business and administration.

Profile & Experience

A minimum of 3 years’ experience in sales in a luxury, high fashion environment

Experience in selling RTW / LG

Passion for fashion and sales

A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience

Excellent personal presentation – a Marc Jacobs Brand Ambassador

Understanding of Retail KPIs

A fluent level in English is essential and additional languages are an advantage

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