Assistant Store Manager; W​/M - Milano

Position: Assistant Store Manager (W/M) - Milano
Location: Turbigo

Zadig & Voltaire is a luxury brand founded in 1997 by Thierry Gillier. The signature of our brand is from our luxurious materials as cashmere, silk and leather. By revisiting basics so casual and rock’n roll, Zadig & Voltaire is the embodiment of a new luxury.

A chic and relaxed luxury.

To see the current collection:

Purpose of the role
The role of Assistant Manager is an essential part of the store function.

Connecting and engaging with the Zadig&Voltaire customers, supporting the day to day activities of their team and store, and leading the store & team performance towards success.

We are looking for someone who is attentive to details, reliable, full of energy, approachable, punctual with extensive knowledge of fashion and trends of the season and confident in engaging and styling clients.

You are a role model in everything you do and you share your knowledge and skills with your colleagues.

The Assistant Manager will welcome and assist customers throughout the entire sales process while supporting & coaching their team towards excellence, always focusing on delivering the highest customer experience.

As an Assistant Manager, you are part of maximising store targets, providing an optimal and personalized customer service while complying with the Zadig & Voltaire procedures and standards.

You will support the store manager in building a store environment that nurtures creativity and employees development.

Expectations of the role

Be a brand ambassador and embrace the brand Selling Ceremony

Lead your team by example

Drive sales: you coach your team in delivering exceptional and personalised customer experience

Lead your team towards success through training & coaching in order to exceed the store objectives and KPIs

You are constantly present on the shop floor and fully available to look after customers needs

Be able to build customer loyalty, understand customer relationship management

Be able to communicate efficiently and effectively

Be knowledgeable of the collection and the brand iconic pieces

Be a brand ambassador and embrace the brand Selling Ceremony

Inspire the team and lead by example

Support the development of the team and store KPIs

Be proactive in developing your team skills and brand/product knowledge

Ensure you adhere to all organisational aspects to ensure your team works in conditions enabling success

Be approachable and a great communicator who can ensure business runs smoothly

Operations

Drive sales:
Fully proficient on operating till system, payments and fraudulent transactions

Follow company policy and procedures

Manage the opening and closing procedures for your store and ensure luxurious store environment and standards

Fully proficient with all operational aspects and procedures, and proactive to learn new processes

Manage the loss prevention procedure, perform regular inventories and communicate any discrepancies

Have an awareness of the loss prevention procedures in store and communicate these to the team

Pay attention to the security of the team and customers, by respecting health & safety guidelines

Maintain a good completion of the administration tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers…)

Manage the needs of customer including exchanges, credit notes

Offer each customer the opportunity to be on the mailing list

Maintain the replenishment of bags, boxes etc

Follow up stock transfers between stores and manage the faulty items procedure with the support from the manager

Answer calls promptly and efficiently, with a pleasant and welcoming manner

Execute the loss prevention procedure and conducts regular inventories

Be commercial in everything you do !

Manage deliveries, ensure replenishment is made and new collection is processed according to the ZV guidelines

Manage the VM guidelines implementation and train your team on all VM aspects & standards

Know how to adapt the VM guides to the space.

Ensure the shop floor and the windows standards are impeccably maintained

Know, use and communicate the VM tools and guidelines to the team.

Human resources

Support the recruitment for the store with the manager

Train and develop the team with a development plan that…