MIU MIU Client Advisor Capri - Season

Position: MIU MIU Client Advisor Capri - Season 2026
Location: Porto Cervo

Overview  Prada Group, founded in 1913 in Italy, is a world leader in the luxury sector with brands Prada, Miu Miu, Church's and Car Shoe. The Group operates in more than 45 countries and employs people of over 100 nationalities.
Job Purpose  We are looking for a candidate who will support both sales and stock management. The role combines brand ambassador responsibilities—conveying the Brand's philosophy and values, maximizing sales performance, building customer relationships, and guiding clients into our world—with stock management duties in terms of KPIs, corporate guidelines, and procedures. The holder will facilitate the selling process through impeccable stock maintenance and minimize stock losses, and will implement guidelines from the Store Operations Department and Store Manager.
Responsibilities   Welcome and serve the customer, providing an excellent in-store experience at all times.
Maintain and develop client relationships through an individual approach, leveraging CRM and digital tools.
Proactively engage in cross-selling with all departments and maximize sales opportunities to achieve individual sales targets and KPIs.
Stay up-to-date with fashion trends and competitors.
Demonstrate brand and product knowledge.
Deal effectively with customer complaints by liaising with the line manager when necessary.
Maintain the shop floor and visual displays to high standards, complying with company guidelines and stock procedures.
Contribute to a high level of security and be attentive to preventing product theft.
Ensure the safety of products and valuable materials in the warehouse during handling.
Properly manage daily goods receipts, arrange merchandise following corporate procedures, and prepare products for the sales floor and special areas.
Organize, manage, and perform product counting and stock-takes.
Assure the right product flow tracking through the SAP system.
Manage product flow during repairs.
Manage stockroom activities related to markdowns.
Guarantee returns, shop-to-shop transfers, and e-commerce deliveries following corporate guidelines and deadlines.
Knowledge and Skills   Fluent spoken English required; other languages desirable.
High affinity for luxury products.
Strong sense of responsibility.
Ability to work both in a team and independently.
Organized and detail-oriented.
Mature and assertive.
Business/Retail Management degree or equivalent is a plus.
Interest in luxury/fashion, art, and design.
Company Culture and Equal Opportunity  Joining our company means working in a creative and international environment, with teams motivated by curiosity and the quest for excellence. The engine of our success is the value we place on talent and passion, leading to professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics.

We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.

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