Service Sales & Rental Specialist Details | Sulzer

Position: Service Sales & Rental Specialist Job Details | Sulzer
Location: Casalecchio Di Reno

Service Sales & Rental Specialist – Full Time – Casalecchio di Reno, Italy
Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

We are looking for a Service Sales & Rental Specialist to join our  team in Italy. This position is responsible for driving the Service sales order intake (OI), the service rental OI and the customer acquisition for the Service Water & Industrial Business Unit in Italy. It is accountable for the consolidation and expansion of the service presence, for the assessment of the rental market and for the development and deployment of the rental growth strategy.

This position will operate through a proactive approach with the customer in cooperation with Sales functions and supporting functions ensuring the service sales excellence.

Your main tasks and responsibilities:

Acquire solid understanding of services and rental performed within Sulzer, getting a sound knowledge of the reference market and competition landscape to guide the development of a growth roadmap of services and rental in Italy, reaching sales excellence according to Sulzer’s growth plan;

Reach service order intake (OI) targets, rental order OI and new customer acquisition targets;

Consolidate and expand service sales in Italy with a proactive approach in cooperation with Sales Managers, Area Managers and Key Account Managers, ensuring a solution-oriented approach;

Assess the rental market landscape for the whole Sulzer portfolio and develop a growth strategy to meet sales and Customer acquisition targets;

Drive the development of rental sales both directly and in coordination with Sales Managers, Area Managers and Key Account Managers ensuring a holistic solution-oriented approach;

Develop complex technical and commercial proposals in coordination with supporting functions, ensuring Customer needs are met;

Develop and maintain forecasts of sales, forecasts of unit demand through in-depth market knowledge, providing budgeting proposals for new units to be included in the rental fleet;

Ensure and maintain proper communication with Service Operations for the timely refurbishment of rental units;

Ensure the coordination in the orders execution together with the Service Operations and Backoffice teams, fostering execution excellence by ensuring timely and high-quality execution;

Maintain a timely delivery and a high-quality release of reporting and accounting to Customers, ensuring completeness of information shared to supporting functions;

Build customer relationships, identify key accounts, build trust with new customers in conjunction with Sales Managers, Area Managers and Key Account Managers;

Provide timely and accurate advice and support to Sulzer colleagues and Customers, ensuring proper level of urgency and escalation to enhance the overall Customer experience;

Coordinate specific service and rental campaign to drive service growth and awareness;

Monitor customer needs (VOC
- Voice of Customer), market trends, regulation, and competitive landscape;

Provide forecast of sales to the Service Country Leader; track sales, order intake (OI) and profitability of assigned services;

Adjust where needed the strategic price positioning and related value proposition of each service;

Cooperate with other support functions and product managers throughout Sulzer;

Review and draft technical documentation, instructions, marketing and training material as needed.

To succeed in this role, you will need:

Work experience:

Five years relevant experience as a Service Engineer, Service Manager, Sales Manager, Rental Specialist or similar positions;

Experience in a related B2B service industry preferred, particularly pumps, process industry and/or equipment rental business.

Education

University Degree in Engineering or similar;

Languages

Italian mother tongue;
English (fluent);

Soft skills:

Display empathy, inspire trust and influence across organization and customers;

Show leadership attitude, with ability of coordinating non-reporting peers;

Strong communication and presentation skills;

Ability to work…