Service Coordinator

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Located in our Itasca, IL facility, the Service Coordinator will schedule and dispatch technicians for service, maintenance, and emergency repairs, acting as a liaison between customers and the company to ensure customer needs are met.

• Work‑life balance
• Career advancement opportunities
• A supportive manager and collaborative team

• Serve as the initial point of contact with escalated issues and inform manager.
• Receive customer service calls and schedule or dispatch technicians to appropriate locations.
• Relay work orders, messages, or information to or from technicians or customers.
• Communicate with customers, coworkers, or supervising personnel to address questions, problems, or requests for service.
• Communicate the status of service calls to customers and relay information to technicians and service representatives as needed.
• Prepare and schedule daily work and run schedules.
• Receive and document customer purchase orders.
• Track status of any orders and resolve problems.
• Confirm time, check material, and submit for billing once matched to biller.
• Monitor technician locations and utilization to coordinate service and schedules.
• Record and enter records of customer requests, work or services performed.
• Coordinate and determine tools and inventory needed for technicians to complete service orders.
• Advise technicians and coworkers about traffic problems, construction, accidents, congestion, weather conditions, or other hazards if known.
• Identify best itinerary based on customer and equipment knowledge.
• Manage the unbilled hours report.
• Submit tech hours for payroll processing.
• Assist and train dispatchers.
• Perform administrative activities, such as returning parts for credit or assisting with labeling incoming equipment or parts for service and construction departments.
• Other duties as assigned.

High School Diploma (or GED or High School Equivalence Certificate) and 3-5 years of dispatching experience required.

The position is largely sedentary but requires the ability to lift files, open filing cabinets, and bend or stand as necessary.

This job operates in both an office and a field environment and requires the ability to sit and/or stand for extended periods of time.

Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions unless doing so presents an undue hardship on the Company’s business operations.

Salary Range: $45,000 - $70,000
Benefits:
Health, vision, dental, 401k, etc.

• Mid‑Senior level

• Full‑time

• Other

• Facilities Services

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