Global Customer Account Manager

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Global Customer Accounts Manager I manages AIT's company's relationships with consumers and other businesses. This role is in charge of making sure that AIT is strategically positioned to engage new clients.

• Rresponsible for developing, leading, and managing key account(s). Responsible for the outcome of assigned projects including KPI reporting, customer service, routing, problem resolution (including accounts receivable), vendor compliance and customer interaction.
• Developing solutions that best address customer needs, coordinating with other departments and employees as needed, and working constantly with clients to ensure their needs are being met.
• Adhere to all government and regulatory compliance standards with regards to AES, customs clearance, ITAR, screening of denied parties and dangerous goods regulations.
• Analyze account data and provide predictions to management. To include assistance of creation of M  and Q  data to meet or exceed global sales and client expectations.
• Review account budgets, pricing, quoting, and improving cost effectiveness.
• Assisting global sales staff and offices with customer relations, resolution of issues, and assist with client solutions that drive additional business from assigned client(s).
• Other duties and responsibilities will be assigned as business demands deem necessary.
• The wage range for this position is $72,300.00-$ and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Education Qualifications

• Bachelor's Degree or equivalent Required

Experience Qualifications

• 7+ years relevant experience in freight forwarding operations, account management or sales experience in supply chain industry preferred. With 2-3 years in direct customer facing roll (sales / account management) Preferred and
• 5+ years Cargo Wise, AS400, dangerous goods and ITAR experience is a plus. Preferred

Skills and Abilities

• Working understanding of air and ocean, imports and exports needed (extensive work experience in one or more required). (High proficiency)
• Proficient in MS Word, Excel, and other MS Office software. (High proficiency)
• Ability to multi-task with strong attention to detail (High proficiency)
• Must be self-motivated and able to work within a virtual team across multiple time zones and global geographies. (High proficiency)
• Able to facilitate global conference calls (possibly at after hours) to include customer or operations teams across the globe. (High proficiency)
• Ability to problem solve and be solution oriented in a fast pace and high volume environment. (High proficiency)
• Excellent negotiation, communication, organizational and planning skills. (High proficiency)
• Possess strong analytical abilities, exceptional communication skills, and the ability to think strategically and analytically about business and product challenges. (High proficiency)
• Computer Skills (High proficiency)

Licenses and Certifications

• ITAR, Dangerous Goods, Cargowise Certifications are desired but not required Upon Hire Preferred

Other Skills We Hope to See:

• A team player who works well with others - being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your…