Customer Service Rep - Industrial Parts

Job Title: Customer Service Representative

Location: Itasca, IL - onsite

Work Hours: 8:30am-5:30pm

Classification: Non-Exempt, Full-Time, Direct-Hire

The Customer Service Representative plays a vital role in supporting the Inside Sales process by sourcing industrial parts, preparing quotations, and coordinating with vendors and internal departments to ensure timely and accurate order fulfillment. This is a 100% desk-based clerical role, ideal for someone who enjoys detailed coordination and customer communication and is eager to learn and grow within a B2B client-facing environment.

The company offers opportunities for career growth within the Inside Sales team, so they are seeking someone who is motivated to learn quickly and develop into a key contributor in the organization.

• Respond promptly and professionally to customer emails and internal communications
• Identify customer requirements for parts and services, and source items according to specifications
• Coordinate with vendors to confirm pricing, lead times, export regulations, and product details
• Prepare and issue price quotations based on vendor information and customer inquiries
• Review purchase history and records to adjust pricing or terms in accordance with company policies
• Process and verify customer orders, collaborating with internal departments to ensure accurate fulfillment
• Address and resolve issues such as mis-shipments, product defects, or customer complaints
• Monitor delivery timelines and follow up with vendors and logistics to provide customers with updates
• Maintain spreadsheets and records to ensure accurate tracking of orders and customer data
• Follow up on overdue invoices and coordinate with the accounting team
• Support shipping, inventory, and logistics activities as needed
• Provide regular status updates and reports to management

• Prior clerical or administrative experience highly preferred.
• Experience in B2B customer service or sales support is a big plus.
• Proficient in Microsoft Office Suite (especially Excel), data entry, and typing
• Eagerness and ability to quickly learn CRM, ERP systems, and internal tools
• Excellent time management, communication, and organizational skills
• Detail-oriented, dependable, and collaborative with a professional demeanor
• Japanese language skills or familiarity with Japanese business culture is a plus

Medical, Dental and Vision (Company covers 100% for employee and dependents), Disability, AD&D, and Life Insurance, 401K, Vacations and Holidays.

The Illinois pay transparency law requires employers to include a good-faith estimate of the pay scale and benefits in any job posting.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at  By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners.

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