Customer Solutions Specialist

Customer Solutions Specialist at Ajinomoto Health Nutrition

Full Time

Start Date

Immediate

Expiry Date

09 Oct, 26

70000.0

Posted On

11 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Order To Cash Cycle, Logistics Management, SAP, Power BI, , Microsoft Office, Process Improvement, Account Management, Freight Claim Processing, Cross-functional Collaboration, Customer Service, Invoicing, Shipment Tracking, Data Analysis, RFP Support, Professional Communication

Food and Beverage Manufacturing

Description About UsAt Ajinomoto Health & Nutrition, we are making significant advances in food and health with new ideas and innovative technologies. We are seeking candidates with energy and enthusiasm to be part of our growing team throughout North America. As an Ajinomoto Health & Nutrition employee, you are part of a diverse, innovative, and collaborative community committed to enhancing lives through nutrition and health.

Our team is committed to providing amino acid-based solutions that create better lives for all.

We do not use AI to screen applications. Applications and resumes of qualified applicants are reviewed by a real person because we value your time and believe each qualified applicant deserves thoughtful, human consideration. It’s an old‑fashioned approach—done with purpose.

• Competitive Pay and Annual Bonus Opportunity
• 401(k) with Company Contributions
• Medical, Dental, and Vision — Effective Day 1
• Paid Time Off, Company Holidays, and Floating Holidays
• Paid Parental Leave
• Wellness Programs and Yearly Wellness Reimbursement
• Work Flexibility
• Company-Paid Life and Disability Insurance
• Employee Assistance Program (EAP)
• Tuition Reimbursement Opportunities
• Career Growth and Development within a Global Organization
• Company-Provided Mental Health and Caregiving support

The Customer Solutions Specialist will be responsible for managing order to cash cycle, identifying process improvement opportunities, and providing an overall exceptional customer experience. This role will work collaboratively with Sales and Marketing, Accounting, Finance, Planning and Logistics teams. Reporting to the Customer Service Supervisor.

EDUCATION, CERTIFICATIONS AND

EXPERIENCE:

• Bachelor’s degree in a business-related field preferred.
• Three to Five years’ experience in customer service and logistics.

• Detail-oriented and ability to manage multiple priorities simultaneously to meet critical deadlines in a fast-paced environment.
• Computer knowledge: (Microsoft Office, SAP, Power BI, )
• Strong written and verbal communication skills.
• Excellent teamwork and interpersonal skills.
• Ability to problem solve and work cross functionally to effectively service our customers.

General personal protective equipment when in the manufacturing environment Occasional personal vehicle/rental car use General office equipment

• Manage order to cash cycle for designated accounts including order entry, product allocation, tender to warehouse, book and dispatch the carrier, confirm order pickups and deliveries, shipment tracking, and invoicing
• Demonstrated strong professional conversational etiquette, especially over the phone or email correspondence with clients, customers, and internal partners
• Effectively and professionally communicates account statuses with customers and coordinates Accounts Receivable
• Leads and implements small to medium size process improvement processes that are important to the business
• Ensures prompt and accurate attention to documentation requests which may include COA's, Invoices, and other shipping information
• Supports multiple business units
• Assist team with workload as the business…