Client Onboarding Specialist II

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Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Client Onboarding Specialist II is a central figure in ensuring that clients are onboarded professionally, effectively, and efficiently. Driving user adoption and engagement in the first 90 days of a client's life cycle is critical for customers success and retention. This position requires someone who finds it rewarding helping new clients and our team to provide customers a great experience as they start out with AIT.

This position will help in developing and establishing company wide processes and procedures for the efficient management of the Home Delivery service. The Onboarding Specialist will help lead the critical early phase of the client lifecycle.

• Responsible for the entire customer onboarding process, from implementation kickoff to solution go-live and adoption. Track daily, weekly, and monthly metrics and reports to support the customer experience
• Plan and implement new Client Accounts using strong organizational and project management skills
• Utilize internal tools and procedures for screen sharing, project timeline, task management, recording training materials, creating documentation, implementation tracking, and any other way to aid in the implementation of new Client Accounts
• Builds an understanding and distribute rules of engagement, SOPs, program service level agreements, performance metrics, project status and establishing an escalation matrix
• Coordinate task execution with account executives, implementation engineers, training, and support teams to ensure a seamless and efficient onboarding experience for customers
• Conduct check-ins with customers after solution go-live to receive feedback and identify opportunities for improved solution usage. Holds weekly, bi-weekly and monthly internal and client calls as required
• Provide and support weekly executive status reports to Manager and the implementation manager
• Build strong relationships with client stakeholders and communicate with clients and stakeholders daily
• Assists with special projects relating to internal projects

The wage range for this position is $60,810.00-$91,210.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Education Qualifications

• Bachelor's Degree Bachelor’s degree in related field or demonstrated experience required. Required

Experience Qualifications

• 3+ years Experience in a customer service or support role Required
• 3+ years Project management role with significant experience coordinating schedules with internal teams, and control for timely completion monthly close. Tracking and analyzing financial data and producing reports regularly Required
• 3+ years Experience in a project management, scheduling, and task management Required
• 3+ years Proficient in MS Word, Excel, AS400 experience preferred, but not required Required
• 5+ years experience in…