Laboratory Client Service Representative

Laboratory Client Service Representative

Overview:
The Laboratory Client Services Representative (Lab CSR) will work as a liaison to receive and assist in resolution of concerns of our Clients. Problem‑solving and strong investigative skills are required to resolve Client concerns. The Lab CSR will also support internal laboratory clerical operations. A successful candidate must be client focused, demonstrate strong communication skills, and genuinely empathetic to concerns of our Care Center partners and patients.

• Handle Care Center inquiries by telephone and by ticket created in the portal regarding status of reports, concerns of service failures, and other duties to provide Client satisfaction.
• Triage concerns appropriately based upon laboratory protocol.
• Report laboratory results to Clients using established protocols, document reporting or call history, and maintain appropriate records.
• Provide information to Care Center Clients regarding collection requirements of laboratory testing.
• Operate information systems for data entry and retrieval of data, billing and Client interaction to obtain information and provide excellent Client services.
• Create and distribute reports from Athena Net and Vital Dx for Quality Assurance tracking.
• Manage onboarding process for new Care Centers.
• Contact Clients to resolve routine issues related to patient specimens and result reporting.
• Support laboratory administration and pathologists with clerical or administrative tasks as requested.
• Understand, support, and comply with company policies and procedures.
• Other duties as assigned.
• Handle inbound Client calls.
• Make outbound calls to gather missing information.
• Provide Reception Desk coverage as needed.

• High school diploma or equivalent.
• Medical/lab experience preferred, plus coursework in the sciences.
• Knowledge of specimen handling and collection requirements, general laboratory workflow, and basic medical terminology.

• Health Coverage – Medical, dental, and vision plans, fertility benefits, and supplemental insurance options.
• Paid Time Off – Vacation, personal days, and paid holidays.
• Financial & Retirement Planning – 401(k) with employer contribution, Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
• Income Protection – Short- and long-term disability, paid parental leave, basic life insurance, and optional additional coverage.
• Wellbeing Support – Employee Assistance Program, commuter benefits, pet insurance, and identity theft protection.
• Professional Development – Opportunities and resources to support your career growth.

Minimum: USD $20.00/Yr.

Maximum: USD $23.00/Yr.

Not Applicable

Full-time

Other

Hospitals and Health Care