Hospital Referral Liaison

Summary

Responsible for evaluating hospital referrals for organ/tissue donation potential, and maintaining referrals being followed; participates in Patient Care Conferences; approaches families for donation authorization as needed; supports families during donation process; develops and maintains effective relationships with key hospital staff to educate and maintain the option for organ and tissue donation

Compensation range for this position: $71,500 - $80,500 annually

Our Benefits

In addition to competitive salaries, we offer a comprehensive benefits package:

• Medical, dental, vision, disability and life insurance options for full-time employees
• Generous Paid Time Off (PTO) plan
• 403(b) retirement plan with company match
• Tuition Reimbursement up to the IRS-allowed maximum
• Personalized learning and educational development opportunities
• Monthly cell phone and internet stipends
• Paid Parental Leave
• Annual Employer-funded Lifestyle Spending Accounts to support wellness needs
• Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC)

Essential Functions

The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

• Advance Gift of Hope’s mission, vision and core values: providing compassionate service, contributing to outstanding teams and engaging as one of our passionate people committed to a positive culture that respects the dignity and worth of each individual. Adhere to all policies and procedures in carrying out the responsibilities of this position.
• Referral Evaluation and Follow-up
  • Respond to dispatches, onsites and phone follow-ups within established time frames
  • Adhere to dispatch instructions, including HD attachments/special instructions and hospital policy information
  • Conduct evaluations of potential organ and tissue donors through review of hospital records to determine medical eligibility/suitability
  • Review hospital charts and current records of potential donors; document findings and follow-up plans in hospital charts
  • Collaborate with hospital medical team to maximize the donation opportunity by identifying and implementing the next steps
  • Facilitate necessary testing and services, at the direction of the AOC/Medical Director
  • Develop solutions to issues that impede the donation process
  • Coordinate and conduct effective Patient Care Conferences (PCC) with medical team and service lines involved in care of patient; ensure that Gift of Hope and medical team are aligned in goals of care and needs for family support

• Family Approach
  • Collaborate with hospital staff to provide the optimal setting for approach
  • Develop rapport with patient’s family
  • Compassionately provide information about the benefits of donation
  • Counsel families through donation process
  • Document authorization according to policy
  • Be patient, respectful and compassionate with family’s bereavement and decision‑making processes
  • Provide timely follow‑up information regarding outcome during the case and post‑op
• Provide appropriate clinical and technical support to hospital staff before, during and after donation process
• Communicate with Medical Examiner (ME)/Coroner as required
• Participate in departmental quality assurance initiatives, meetings, educational activities and required training as assigned
• Make necessary medical record QA corrections as requested

• Provide real‑time education on donation to hospital staff while on‑site

Education and Training Required

The following identifies the minimum education and training required to perform the essential functions of the job.

• Minimum of one year in Allied Health, graduate…