Business Systems Analyst

Position Type:
Part Time 20 Hours

:

Category:
Information Technology

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company’s continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Business Systems Analyst will support all areas of IT by understanding the diverse business need and product offerings in Cargo Wise, as well as the technology systems that support our business. This position will primarily focus on our customers’ business needs and offer products and/or solutions to meet those needs.

• Working with customers and/or business stakeholders to accurately capture business requirements for new projects and customer onboarding using Cargo Wise
• Work with IT team members to review and clarify requirements as needed and act as the liaison between business project stakeholders and IT
• Responsible for technical documentation of system components and processes
• Maintains and manages customer service requests that are routed via our Service Desk
• Manages and monitors existing functionalities and defines new functionality as needed for application integrity
• Interfaces with internal and external technical staff to define application solutions and resolve problems as needed
• Manage incident workflow from initial reporting to final resolution including incident handoffs with outsourced 3rd party organizations
• Collaborate with IT to develop detailed project specifications
• Conduct testing and deliver training related material for new customer IT enhancements
• Contribute to a knowledge base of known problems and resolutions for customers and sales to resolve problems on their own
• Other duties and responsibilities as assigned.

• Industry
  
  Experience:
  
  Experience in transportation, logistics, supply chain, or warehousing and storage industries.
• Cargo Wise
  
  Experience:
  
  Working knowledge of Cargo Wise, including hands-on experience using the platform.
• Teamwork &
  
  Collaboration:
  
  A collaborative team player who builds positive relationships, treats others with respect, and demonstrates AIT's core values.
• Accountability & Ownership: A strong work ethic with the ability to work independently, take initiative, and demonstrate ownership and accountability for results.
• Growth Mindset: A commitment to continuous learning and improvement, with a willingness to embrace change, explore new ideas, and identify opportunities to improve processes.
• Customer Focus: A customer-service mindset with the ability to build strong relationships and deliver a positive experience to both internal and external customers.

• Minimum 5 years related work experience and / or training
• Ability to effectively present and promote technology and respond to questions from groups of managers, customers, and co-workers
• Work with customers to resolve their business problems or inefficiencies using technology and business process
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or…