Manager, Parts Expediting

Manager, Parts Expediting
• Canon USA

Accountable for managing all aspects of the rapid response expediting process, including 24×7 support, with the goals of achieving timely and positive results for all instances. Proactively developing and implementing strategies that enhance overall operational performance and drive positive customer satisfaction while maintaining cost effectiveness. Direct and coach each direct report in a manner that will result in a superior level of customer satisfaction.

• Manages and directs the day‑to‑day operations of the 24×7 Expediting Coordinators.
• Oversees Expediting Partners, holding them accountable for on‑time performance, accurate billing, and SOP adherence.
• Schedules staff that provides support to customers on a 24×7 basis.
• Manages and directs the day‑to‑day operations of the front‑line Support Reps.
• Monitors and manages the Support Rep phone line ensuring no gaps or extended delays in answering.
• Verifies email requests to the Support Rep mailbox are responded to in a timely and professional manner.
• Completes monthly grading of calls into the Support Line for each Support Team member and provides coaching to each team member that meets department objectives.
• Develops, reviews, compiles and publishes productivity metrics, presenting them live to upper management as required.
• Independently works to favorably resolve direct customer escalations, issues, and concerns.
• Creates purchase orders to vendors as needed and ensures direct reports complete daily purchases in the most cost‑effective manner.
• Maintains proficiency in creating, maintaining, and updating in‑scope system settings and values as needed.
• Executes system development and business user integration testing for new systems or enhancements.
• Works closely with the IT team to correct any systemic issues.
• Develops, trains, hires, and provides guidance to staff to maintain effective and smooth operations.
• Maintains authority for most personnel‑related decisions within the department.
• Reviews and improves internal procedures to more efficiently and effectively serve the company.
• Publishes, distributes, trains, and enforces all current published procedures and standards.
• Completes all other tasks, projects and functions assigned by the Manager.

• Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management experience.
• Cross‑functional team participation in projects both on and off site.
• Travel as required to complete business objectives.
• Proficient in Advanced Excel, PowerPoint, and use of analytical tools.
• Ability to multi‑task.
• Computer skills with knowledge of Oracle.
• Excellent written and verbal communication skills.

We are providing the anticipated base salary range for this role: $77,180 - $115,580 annually.

About our Company – Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at  and connect with us on Linked In at

Do you want your next professional experience to be filled with purpose and opportunity, world‑class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit.

We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

• Employee referral bonus
• Employee discounts
• "Dress for Your Day" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.