Repair Customer Experience Supervisor

Repair Customer Experience Supervisor

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Repair Customer Experience Supervisor is responsible for supporting daily repair operations to ensure the team meets customer and client's expectations with high accuracy. This position pairs the ability to supervise a team while working through the technical support our customers and clients expect. Leading a team through daily tasks, continuous improvement and overall growth of the Home Delivery Repair business.

• Responsible for Account Management Analysis, track findings such as trends with products and/or field workmanship that effects the customer's experience.
• Assist in identifying and improving services and customer related issues.
• Support and monitor the repair team's attendance, status' and coverage.
• Able to troubleshoot and overcome operational challenges.
• Exhibits the ability to train, coach, develop and mentor the call center repair staff on a daily basis.
• Responsible for creating and developing process improvement, standardization, and documentation procedures for the team.
• Actively participates in the interview process for potential candidates along with onboarding process for new teammates.
• Performs other duties as assigned.
• Complies with all policies and standards.
• The wage range for this position is $64,300.00-$92,600.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Education

• High School degree or GED (Required)
• Some College/Associate's Degree or higher (Preferred)

Experience

• 3+ years experience (Required)
• 3+ years Call Center Supervisory Experience (Required)

Knowledge, Skills, and Abilities

• Ability to multi-task with strong attention to detail High
• Must be able to work in a team setting, across multiple time zones and global geographies High
• Ability to determine resources to meet and exceed company and customer expectations High
• Ability to problem solve and be solution oriented High
• Individual must have a self-starter mentality and is adaptive and flexible High
• Computer Skills High

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine.

Backed by scalable, user-friendly technology, AIT's flexible business model customizes door-to-door deliveries via sea, air, ground and rail-on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT's full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer - M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at  ext 5218.