Supervisor, Claims & Subrogation Support

Supervisor, Claims & Subrogation Support

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Position Type:
Regular Full-Time

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We're problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver. means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Supervisor to lead our Claims and Subrogation Support team is responsible for overseeing the processing of cargo claims and subrogation recovery efforts, ensuring timely resolution, regulatory compliance, and exceptional customer service. The ideal candidate will bring leadership experience, analytical acumen, and a passion for continuous improvement in logistics operations.

• Lead and oversee daily operations of the Claims team, ensuring efficient workflow management, timely resolution of claims, and consistent performance across direct reports.
• Direct and validate the investigation, documentation, and adjudication of freight claims involving loss, damage, and delay, ensuring accuracy and adherence to company standards and regulatory requirements.
• Lead and drive subrogation to maximize recovery efforts from responsible third parties, including carriers and insurers, while maintaining detailed records and pursuing timely resolution.
• Support and guide the handling of complex claims, including those involving cross-border liability and international freight regulations, providing subject matter expertise and escalation support.
• Monitor key performance indicators (KPIs) and produce actionable reports to assess claim volumes, recovery rates, cycle times, and team productivity, using insights to inform process improvements.
• Develop and mentor team members, promoting a high-performance culture rooted in accountability, precision, and exceptional customer service.
• Collaborate cross-functionally with Legal, Insurance, and Operations teams to ensure claims processes align with contractual obligations, compliance standards, and risk mitigation.
• Performs other duties as assigned
• Complies with all policies and standards
• The wage range for this position is $73,700.00-$ and may vary based on geography as well as relative knowledge, skills, abilities, and experience

Education — Bachelor's Degree Business, Logistics, Risk Management, or related field (or equivalent experience) (Required)

Experience — 3+ years claims experience (Required) and 1+ years managing/indirectly leading staff and escalation support (Preferred)

Knowledge, Skills, and Abilities

• Proficient in Microsoft Office Suite, One Drive, Zoom (or similar) High
• Experience with international freight claims High
• Commitment to AIT's core values:
  Earn Trust, Value Teammates, Engage Communities, Apply Ethics. High
• Familiarity with insurance recovery and legal documentation Medium
• Ability to thrive in a fast-paced, high-volume environment Medium

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day…